Andrea Torres Email & Phone Number

San Francisco Bay Area

• Create custom designs in a variety of styles according to customers' design briefs, including custom watercolor and digital illustrations, handwritten text, and custom typography.• Work directly with customers through email, phone, and screen shares to create custom designs from conception to completion.• Keep a professional and friendly relationship with customers to encourage future orders.• Manage many projects with tight deadlines at a time, while working on revisions and replying to customers in a timely manner.

San Francisco Bay Area

• Managed team workflow to ensure team met both productivity and quality expectations within established deadlines. • Assisted in training new team members, tracking their individual progress and providing ongoing coaching to help their product and process knowledge.• Took over and de-escalated cases when needed, to assist my team.

San Francisco Bay Area

• Drove team performance and morale, and reviewed performance reports.• Managed and organized team workload to meet daily goals. • Provided ongoing individual coaching and support to team members to help develop their product and process knowledge.