Amanda Greene Email & Phone Number

Rumford, Rhode Island, United States

• Managed and processed customer invoices, ensuring accuracy and timeliness• Reconciled accounts and resolved discrepancies to maintain financial integrity• Monitored accounts receivable aging reports and followed up on overdue payments• Coordinated with sales and customer service teams to address billing inquiries and disputes• Prepared and recorded daily cash receipts, including checks and electronic payments• Generated financial reports and summaries for management review• Assisted with month-end and year-end closing activities• Maintained accurate customer records and updated account information as needed• Implemented and improved internal procedures to streamline the invoicing and collectionsprocess• Provided exceptional customer service by addressing client concerns and ensuring satisfaction

Summerville, South Carolina, United States

• Oversee daily administrative tasks for efficient office operations• Handle customer calls and inquiries, providing excellent service and resolving issues promptly• Coordinate technician schedules and service appointments for optimal efficiency• Process billing and invoicing accurately and promptly• Monitor and order office supplies and equipment as needed• Input and maintain customer and operational data in company systems• Assist with various administrative tasks and projects as needed• Ensure compliance with company policies and regulatory requirements• Generate and maintain reports on office operations, performance, and customer feedback• Participate in hiring and training of new customer care specialists• Manage accounts payables, accounts receivables, vehicle maintenance, and process payroll

North Charleston, South Carolina, United States

• Manage daily office operations, staff, and client inquiries• Supervise admin team, ensuring policy adherence• Coordinate staff training in customer service, procedures, software• Address client inquiries, resolve issues, maintain service excellence• Schedule cleaning, ensure timely completion of tasks• Oversee billing accuracy and timeliness• Monitor office supplies, equipment, and order as needed• Evaluate staff performance, provide feedback, support growth• Ensure compliance with safety, security, and confidentiality regulations

Mount Pleasant, South Carolina, United States

• Manage admin staff, appointments, and client inquiries• Supervise receptionists, assistants, and data entry clerks• Coordinate training in customer service, office procedures, software• Act as client contact, resolve issues, maintain service quality• Schedule cleaning, ensure timely completion of tasks• Oversee accurate billing and invoicing• Monitor office supply inventory, order as needed• Evaluate staff performance, provide feedback and coaching• Ensure compliance with safety, security, confidentiality regulations

North Charleston, South Carolina, United States

- Provided exceptional customer service by assisting clients with inquiries regarding their policies, addressing questions, and offering clear explanations.- Effectively processed and managed payment method changes for client policies, ensuring accurate and up-to-date information.- Proactively communicated with clients to provide updates on the status of their claims, fostering transparency and maintaining client satisfaction.- Demonstrated strong conflict resolution skills by deescalating tense or upset callers, resolving issues, and promoting positive customer experiences.- Conducted training sessions for new and existing employees, equipping them with the necessary knowledge and understanding of policy changes and updates.- Ensured adherence to policies and procedures on the sales floor, monitoring and enforcing compliance to maintain operational efficiency.- Collaborated with cross-functional teams to identify and implement process improvements, optimizing customer service delivery and sales performance.