Anh Phạm Email and Phone Number
Assionate about delighting customers and building lasting relationships. Customer Service is a challenging that I can leverage my communication, problem-solving, and empathy skills to make a positive impact. My key strength is participating in various functions to develop business. I am always driven to exceed expectations and contribute to the company culture.
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Customer Success LeaderBizzi Vietnam Jan 2024 - PresentViet Nam -
Customer Success ExecutiveBizzi Vietnam May 2022 - Jan 2024Viet NamBizzi is a company that provides Industry 4.0 technology-powered (RPA, Machine Learning, AI) automation solutions for accounting and financial processes, assisting businesses in enhancing productivity and reducing costs.Bizzi's Differentiators:- A Trusted Partner: Bizzi goes beyond automation, serving as a trusted partner that actively listens to and promptly addresses customer needs.- Experienced Expertise: Leverage the expertise of Bizzi's team of financial and technical specialists, who are readily available to assist and advise on optimizing accounting and financial processes.- Tailored Solutions for Vietnamese Businesses: Bizzi understands the unique needs of Vietnamese businesses and provides tailored solutions that empower them to overcome challenges and achieve sustainable growth.-------Ensuring Positive Customer Experiences:- Fostering and maintaining long-term partnerships with key clients.- Effectively resolving customer issues and providing product support.- Maintaining high levels of customer satisfactionProject Support and Collaboration:- Communicating and collaborating effectively with stakeholders to achieve project goals.- Working directly with clients and partners to develop and implement projects.- Monitoring project progress and ensuring timely completion.Enhancing Knowledge and Skills:- Actively participating in knowledge-sharing and customer service training sessions.- Honing organizational and project management skills. -
Sale & MarketingLedvance Aug 2019 - Jun 2024Ho Chi Minh City, Vietnam- Organizing and building product line and brand strategy in the distribution system: promotions, product giveaways, customer conferences (HCM city and other provinces).- Played a key role in organizing and managing fair and exhibition in Hanoi (2020), attracting over 200 visitors.- Working with the partners to implement marketing activities include design for publications, construction of 4 store signs, advertising on 3 trucks,..- Designed and published all marketing materials, including company brochures, product catalogs- Spearheaded the development of a social media branding strategy, managing Zalo, FB, and Shopee channels. This included creating engaging campaigns, content development, and visual design Work as Sale Admin - Customer service: consulting and responding to customers.- Secured a high-value contract (360 million VND) with Binh Son Refining and Petrochemical Project, significantly contributing to increased sales revenue.- Support customers to ensure their sale out.- Effectively managed a team of 4 sales professionals, ensuring timely and accurate sales reporting and KPI tracking.- Stock checking and preparation order to customer and product warranty.- Co-ordination orders and pickers, delivery notes. -
Account Agent - Table NowFoody Dec 2018 - Mar 2019Ho Chi Minh City, VietnamTablenow.com- Work according to the set KPI.- Take care of old customers and look for potential customers.- Consulting and signing contracts with merchants (FnB).- Connecting and consulting customers about the company's services- Implement, monitor and report effectively the reservation programs and offer solutions to ensure meeting the needs and goals of the customer
Anh Phạm Education Details
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Business Administration And Management, General
Frequently Asked Questions about Anh Phạm
What company does Anh Phạm work for?
Anh Phạm works for Bizzi Vietnam
What is Anh Phạm's role at the current company?
Anh Phạm's current role is Customer Success | Saas | Fintech | Software | Project.
What schools did Anh Phạm attend?
Anh Phạm attended Ton Duc Thang University.
Who are Anh Phạm's colleagues?
Anh Phạm's colleagues are Nhan Do, Hien Le, Gia Huy Phan, Huy Nguyen, Cầm Lê, Thai Dinh, Tam Nguyen.
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