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Anita Mendis is listed as Customer Centric Support Manager, Bloomerang at Bloomerang, a company with 111 employees, based in Greater Indianapolis, United States, United States. AeroLeads shows a matched LinkedIn profile for Anita Mendis.
Anita Mendis previously worked as Manager, Customer Support at Bloomerang and Team Lead, Customer Support at Bloomerang. Anita Mendis holds Bachelor Of Science - Bs from The Ohio State University.
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A little bit about my backgroundAs an experienced professional with over a decade of work experience, I have a proven track record of implementing new strategies and programs that harness the transformative power of technology. This journey has led me to the dynamic world of SaaS, where I continue to apply my passion for innovation.A little bit about me nowAs a leader, I navigate my team through periods of change, focusing on developing each member in line with our company’s shifting needs. I am deeply invested in dissecting customer satisfaction experiences, always seeking opportunities to enhance the customer journey and to fill in knowledge gaps.A little bit about my goalsI believe that a customer-centric approach and robust team dynamics are the twin pillars of success. My brand is to take full ownership in everything I do, contributing in any capacity to the team's success. Moreover, I am committed to continuous self-improvement, consistently self-starting projects that stretch my capabilities and contribute to my professional growth.I’m happy to connect to explore how we can push the boundaries of customer experience and team dynamics together!
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- Coached and managed a high-performing team of in person and remote Support Specialists focused on delivering excellent customer experiences- Gained and shared insights from weekly and monthly customer satisfaction analysis with upper management to drive continuous strategic improvements to people, processes, and tools- Cultivated strong working.
- Streamlined operational processes by developing and documenting Standard Operating Procedures (SOPs) that enhance workflow efficiency and ensure consistent high-quality service delivery- Worked cross-functionally and maintained clear communication channels during system outages and other high-impact incidents- Successfully resolved complex customer.
- Demonstrated technical troubleshooting and problem-solving skills to address customer inquiries via email, chat, and phone- Provided excellent customer service, ensuring prompt and effective resolution of issues that meet service level agreements (SLAs)- Contributed product feedback to enhance customer-facing help documentation- Actively participated in.
- Implemented middle school STEM curriculum and introduced school wide computer science initiatives such as Hour of Code - Adopted and launched various education and STEM technology products and services including Project Lead the Way Programs - Collaborated with School Commission Board Members to draft a new three- and five-year strategic plan - 2019.
Other employees you can reach at bloomerang.co. View company contacts for 111 employees →
Shiela Mae Bobadilla
Colleague at Bloomerang
Metro Cebu, Central Visayas, Philippines, Philippines
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BA
Bryant Apagüeño
Colleague at Bloomerang
Miami, Florida, United States, United States
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JS
Jess Schultz
Colleague at Bloomerang
Minneapolis, Minnesota, United States, United States
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JS
Jeff Stringer
Colleague at Bloomerang
Austin, Texas, United States, United States
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AP
Abram Pithey
Colleague at Bloomerang
Colorado Springs, Colorado, United States, United States
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GE
Gary Evans
Colleague at Bloomerang
Colfax, Indiana, United States, United States
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AC
Abbi Crowe
Colleague at Bloomerang
United States, United States
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JB
Jessica Boullion
Colleague at Bloomerang
Oklahoma City Metropolitan Area, United States
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JM
Jared Marr
Colleague at Bloomerang
Austin, Texas, United States, United States
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DB
David Byers
Colleague at Bloomerang
Indianapolis, Indiana, United States, United States
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Quick answers generated from the profile data available on this page.
Anita Mendis works for Bloomerang.
Anita Mendis is listed as Customer Centric Support Manager, Bloomerang at Bloomerang.
Anita Mendis is based in Greater Indianapolis, United States, United States while working with Bloomerang.
Anita Mendis has worked for Bloomerang and Little Flower Catholic School.
Anita Mendis's colleagues at Bloomerang include Shiela Mae Bobadilla, Bryant Apagüeño, Jess Schultz, Jeff Stringer, and Abram Pithey.
You can use AeroLeads to view verified contact signals for Anita Mendis at Bloomerang, including work email, phone, and LinkedIn data when available.
Anita Mendis holds Bachelor Of Science - Bs from The Ohio State University.
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