Anita Mendis Email & Phone Number

- Coached and managed a high-performing team of in person and remote Support Specialists focused on delivering excellent customer experiences- Gained and shared insights from weekly and monthly customer satisfaction analysis with upper management to drive continuous strategic improvements to people, processes, and tools- Cultivated strong working relationships with various teams to influence business decisions that drive product enhancements and that positively impacts the customer journey- Managed key operational and administrative functions on a day-to-day basis to ensure adequate staffing for live channels and to meet key performance indicators (KPIs)- Contributed to effective hiring decisions and building a culture centered around diversity, inclusion and team goals

- Streamlined operational processes by developing and documenting Standard Operating Procedures (SOPs) that enhance workflow efficiency and ensure consistent high-quality service delivery- Worked cross-functionally and maintained clear communication channels during system outages and other high-impact incidents- Successfully resolved complex customer issues and ensured customer satisfaction by addressing concerns promptly and professionally

- Demonstrated technical troubleshooting and problem-solving skills to address customer inquiries via email, chat, and phone- Provided excellent customer service, ensuring prompt and effective resolution of issues that meet service level agreements (SLAs)- Contributed product feedback to enhance customer-facing help documentation- Actively participated in mobile app alpha testing, identifying areas for improvement and ensuring product quality- Served as a member of the DEAI Committee promoting diversity, equity, accessibility, and inclusion within the organization

- Implemented middle school STEM curriculum and introduced school wide computer science initiatives such as Hour of Code - Adopted and launched various education and STEM technology products and services including Project Lead the Way Programs - Collaborated with School Commission Board Members to draft a new three- and five-year strategic plan - 2019 Recipient of I.U. School of Education Jacobs Educator Award for being at the cutting edge of integrating technology to support learning - Advised the Community Technology Center (CTC) on school-wide problem-based STEM Programs and in-service training for private schools on the Eastside - Collaborated with professionals across Indiana through the I.U. School of Education and with Eli Lilly and Company outreach program volunteers to advance STEM initiatives for the Little Flower Community - Nominated as a PAEMST candidate, the highest honor bestowed by the U.S. government for K-12 STEM educators

Bachelor Of Science - Bs

Master Of Arts - Ma