Ankit Shah Email & Phone Number

Marsden Park, Nsw, Au

Macquarie Park, New South Wales, Australia

Scoping for the new site and current sites for new implementation and for any updates to their current systems in place– done Onsite or RemoteNew site installations + large (multi hour) upgrade and adhoc consulting engagements Complete Payroll Implementation, testing with client and final delivery with after implementation support.Data conversions and set ups.Employee Onboarding, Single Touch Payroll and Leave management set upClient training – Remote and OnsiteEnd of financial year processing as per client requirementsSystem customizations Proactively engaging with clients to understand the business needs for their Payroll and Accounting.Key escalation point as a consultant.Providing feedback to internal R&D regarding enhancements to the product with real business use cases Working with third party Payroll and Rostering systems for integration with Attaché PayrollManagement of nearly 90 client sites as a consultant and relationship managerUsing Salesforce as CRM to log cases, queries, and up-to-date client details.Training and creating documentation on the new Billing system for the team across all the centre’s in Australia

Macquarie Park, New South Wales, Australia

Primary responsible for handling queries/educating prospects on software business solutions for medium sized businessesManaging Inbound calls generated by promotional campaignsDeveloped understanding of Attache Payroll and Accounting softwareSolution demonstration to prospective clientsUnderstanding challenges and providing the best possible solution for existing client with their software needsEngaging with prospective channel partners across different software providersUse of SalesForce for communication to existing channel partners, new clients and prospective clientsWorking with Consulting teams, Channel Team and Technical Team for client on-boarding process

Garima Park, Gandhinagar

Primary Objectives: • Lead the Team of 40 plus Team members and 4 Team leads, Including recruitment, Induction and training management• Managing Timely delivery of First Time Set up and BAU Projects for Major Nielsen Platinum Clients – Coke, Heineken, Henkel, PepsiCo, Mars, Nestle, BAT and others• Managed Weekly, Monthly, Quarterly deliverables -Production Duties• Managing daily utilization of the Team and scope for timely and quality of deliverables• Maintaining and Improving KPi’s and SLA’s • Gathering and defining project requirements while managing the risks to improve business processes• Coached, Mentored and Trained Team Leaders and Team Members in various Leadership and Project Planning Activities.• Facilitated leadership, direction and expert support to the Project leads. Ensured consistency and use of SOPs, planning across all different clients.• Created docs including Project Plan, Project Scope, Statement of Work and Mitigation Plans• Achieved progress in reduction of costs, Improved service and output performance whilst maintaining client satisfaction through quality and delivery.• Introduced new Initiatives to improve business performance via pilot testing and following the end to end process to deliver on time with quality• Identified the areas of improvement in business and made action plans.• Conducted half yearly and yearly appraisals, one to ones and career planning of Team Members at various levels• Created a strong environment to help build relationship for excellent client partner performance

Sydney, Australia

• Manage Day to day Technical Support with team of 8, for Professional Partners, Educational Institutes, training centers, Resellers and SDK Applicants• Managed Workflow through the PSG Technical Support Team via ONYX CRM• Ensured highest quality of service provided by the Technical Support Team through implementation and measurement of Customer Service indicators• Facilitated the development of advanced product knowledge in the support team for Accounting, Personal Finance, Point of Sale, Superannuation and Asset Management Software’s• Implemented, monitored and documented PSG Technical Support procedures• Ensured minimum wait times and faster response times as per KPI’s for email, web chat and phone.• Dealing with issues escalated from the support team.• Managed and Facilitated HR issues for the team including performance reviews, team meetings and counselled staff as required.• Prepared, analyzed and documented Team reports on call statistics and team performance • Produced monthly Technical Support article for the Professional Partner Newsletter• Reviewed and validated Knowledge Browser articles entered by PSG Support and Quicken New Zealand• Facilitated Beta Testing Products before they are released to Professional Partners• Represented Reckon at Events – Accredited Partner Conference and road shows.• Ran the Web-Demo Program, decided on topics and developed the content• Successfully maintained and developed Reckon Client Partner Relationship• Liaised with Partner Engagement Manager to enhance the partner networking process

Sydney, Australia

• Resolving Technical issues for Professional Partners and Accredited Partners over the phone for whole range of Reckon software • Providing solutions and workarounds via email/fax.• Providing support with real-time chat and web demonstrations• Creating Knowledge base articles and troubleshooting documentation for in house use for fellow Technicians.

Sydney, Australia

• Resolving Technical issues for Professional Partners and Accredited Partners over the phone for whole range of Reckon software • Providing solutions and workarounds via email/fax.• Providing support with real-time chat and web demonstrations• Creating Knowledge base articles and troubleshooting documentation for in house use for fellow Technicians.

Sydney, Australia

• Taking all Inbound calls and answering them in professional and efficient manner• Selling different range of Reckon Products• Registering customer details and registering products• Educating Customer about reckon products and thereby generating sales opportunities.• Working in team environment

Masters Of Information Systems, Business Administration And Management, General

Masters in Information Systems majoring in Management and Information Systems

Bachelors Of Commerce, Accounting And Finance

Bachelor of Commerce- Majoring in Accounting and Statistics