Anna Barnes Email & Phone Number

Charleston, South Carolina Area

As an Implementation Consultant working with Raiser’s Edge NXT fundraising software and Blackbaud Church Management fundraising systems implementations, I identified and researched business needs and then determined solutions to business problems. Solutions often include a software-systems development component but may also consist of process improvement, organizational change or strategic planning and policy development. Managed a portfolio of 20 –30 clients while taking on a dual role as a Project Coordinator

Coordinated with local doctor offices to receive new patient referrals and assign patients to therapists.New patient processing (scheduling patients with appropriate therapists; verifying benefits; entering new patient information into online patient database and entering new patient information into the therapists schedules/charts). Maintained communication with patients via phone (100+ calls a day), email, text and online chat.Coordinated therapist calendars; managing 20+ therapists schedules.

As a Implementation Consultant, I was responsible for maintaining a beneficial relationship with Carriers. I had daily interaction with HR administrators that are utilizing our software for online benefits enrollment and benefits administration (eEnrollment). was responsible for configuring the Employer’s software application to meet requirements already established for benefits enrollment. I worked on configuring data through a series of tests. Also I worked with other teams internally to assist in writing application requirements, managing map development and performing joint carrier testing.Additional responsibilities include:-Managed multiple client relationships-Acted as a liaison/facilitator across technical and operational departments-Coordinated project responsibilities and maintain project plan/timeline-Assisted with leading requirements gathering discussions-Lead internal discussions in business process changes-Provided requirements documentation for external dissemination as needed-Maintained a thorough knowledge of eEnrollment and other Enterprise applications

Charleston, South Carolina Area

• Presented custom onsite classroom style training nationwide for D+H’s software products to clients and their staff• Hosted webinars in a variety of mortgage and software topics• Troubleshooted customer support tickets and answered support calls• Traveled approximately 50-75% of the time• Completed expense reports associated with travel• Additional duties: data entry, software testing and customer service• Helped train new employees on the support system as well as the Loan Origination System (LOS) Software• Specialized in the software reporting and imaging systems• Created new training manuals and PowerPoint presentations to benefit both clients and internal employee training

Charleston, South Carolina Area

•Promoted in September 2011 to support team. •Troubleshooted customer support tickets and answer support calls•Performed live software demonstrations for clients seeking additional support•Host webinars in a variety of mortgage and software topics•Presented classroom style training regarding our software reporting and imaging systems, related to mortgage software•Began traveling for the company in April 2012, providing clients with hands on training with their live sites•Helped train new employees on support system as well as the Loan Origination System (LOS) Software

Charleston, South Carolina Area

•Promoted to Marketing and Operations Coordinator in May 2011. •Researched and booked travel for training team, consisting of 4 Business analysts,3 Sales Executives and Executive Management•Organized and shipped materials for trade shows in which the Sales team attended•Worked alongside Support team and aided with troubleshooting support tickets and answering support calls•Organized lunches for client trainings as well as office lunches

•Researched and booked travel for training team, consisting of 4 Business analysts,3 Sales Executives and Executive Management•Organized and shipped materials for trade shows in which the Sales team attended•Worked alongside Support team and aided with troubleshooting support tickets and answering support calls•Organized lunches for client trainings as well as office lunches

Bachelor Of Arts (B.A.), History

History Ba, History