Anna Bishop Email and Phone Number

• Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.• Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.• Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.• Assists in developing and modifying systems requirements documentation to meet client needs.• Participates in meetings with clients to gather and document requirements and explore potential solutions.• Executes systems tests from existing test plans. Assists in analyzing test results in various phases.• Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project.

 Collects the Accounts Receivable in accordance with terms of global contract and departmentobjectives. Maintains and updates all necessary standard process documentation for each key account. Proactively reconciles WESCO’s outstanding A/R balances (200 to 2,000 invoices per account) on aweekly basis to the documentation provided by the customer’s Accounts Payable department. Participates in periodic reviews with FS Supervisor of assigned A/R portfolio, assigned goals andobjectives, and take necessary action to improve performance. Conducts regular review of party aging to ensure all individual accounts are loaded with correctpayment terms, billing method and collector assignment. Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. andsubmits items to Supervisor, who will evaluate and write-off of uncollectable amounts within levelof authority. Prepares required reports on a timely basis for sales and branch visibility, in order to monitorperformance (e.g., payment trends, disputes and invoices to accrue, etc.) Monitors billing activity on a weekly basis to confirm compliance or obtain action to remediatenon-compliance. Makes recommendations for the extension of credit for customers (e.g., branch level accounts forGlobal customer) for review by FS Supervisor; reviews orders on credit suspension so as to notdelay shipments; makes decisions to release orders on credit hold within specified limits, orescalate requests outside of limits to supervisor. Provides administrative support for the FS Supervisor and team, including but not limited to:manual customer portal work, routine tasks for top Global Accounts, etc.

Filing paperwork and assist students with questions concerning their benefits.