Anna Chapman Email & Phone Number

Los Angeles, California, United States

-Ensure timely production runs, managing all aspects of product construction and delivery to warehouse for thousands of units across an average of 4 products in any given run -Manage quality control throughout production – particularly during sewing and packaging, via on-site visits, open channels of communication with vendors, and randomized testing -Improved operations by incorporating product testing and customer feedback. Resulted in decreased product rate of return by 5% and increased customer satisfaction -Establish and maintain new relationships with company vendors-Report progress and problem areas to C-Suite, resulting in solution-driven discussions of company policy and procedures -Manage customer experience over multiple platforms (Zendesk, Shopify, Gorgias and Returnly) to promote repeat purchases, target marketplace opportunities, and reduce rate of return (final IFGfit avg. 8% vs. industry average 20% +) -Implement policies and procedures to facilitate company-wide consistency and accountability -Managed special production of masks during COVID pandemic – over 6,000 sold/donated

Greater Los Angeles Area

• Partnered with development team, officers, legal counsel, and client focus groups to identity project goals and schedule periodic team meetings to establish and track task-specific deadlines • Consulted proactively with clients to build client-centered program, utilizing focus groups to understand the inner workings of client facilitates and a create a functional, intuitive, and responsive cloud-based system• Adapted to changing client needs within the system, using client data to discover patterns, suggest action plans and training courses to improve losses, and submit data analysis to carriers to receive credits for policy premiums • Researched competitor systems, analyzed client data with the risk management team, and performed significant beta testing with software developers to identify project parameters and ensure system customizability • Utilized strong communication and interpersonal skills to streamline office operations, identifying redundancies in staff job responsibilities and redefining job descriptions to ensure efficiency • Provided status reports to President and Vice Presidents regarding ongoing projects, client risk management improvements and opportunities for continuous internal development • Assisted risk management and marketing teams with client presentations and proposals, data evaluation and reporting, client training and webinars, and general correspondence • Implemented office management systems to promote efficiency, security, and accountability in internal processes, creating commonly used document templates, marketing materials, client proposals, and customizing internal agency management system, Novidea • Researched and installed project and task management software including Trello, Wunderlist, Microsoft systems

Greater Los Angeles Area

• Provided seamless executive level support to Owner of custom flooring company, including corresponding with clients, scheduling appointments, filing invoices, and troubleshooting issues • Applied critical time management, prioritization, and delegation skills to organize and maintain calendars, create expense reports, and arrange domestic and international travel• Interfaced with external IT team to develop, test, and maintain internal cloud-based catalog system • Assisted company accountant with accounting functions including accounts payable, accounts receivable, invoicing, weekly profit and loss reporting, monthly commissions statements, and annual year-end procedures • Cultivated company’s social media presence, assisting with website design, publication, and utilizing online marketing promotions to increase in profits and engagement