Anna Gordon is a Director of Support and Operations Manager at v-dog, Inc. | Customer Experience, Sales Channel Management, logistics, e-commerce, fulfillment, Product Development and Launch, Operations, Supply Chain, Project Management at V-dog, Inc. Colleagues describe them as "I’ve worked with Anna on various projects at v-dog for the almost 3 years, and she’s proved herself invaluable to the company time and time again. Her care in developing the customer relationship and her insight into the customer experience from the moment a person touches the website all the way through to delivery and follow-up communication is always spot on. It’s clear from the KPI reports we run together that her talents have boosted customer retention by at least 20% YTD and conversion to subscription (another e-commerce area she manages fully) by 25% YTD. In addition to being head of support, she also works as the operations manager, helping with UPS claims management, warehouse management, quality assurance testing, and other intricate operations as well as sales channel management (Shopify, Amazon, Chewy, etc.), finding cost savings and efficiencies in shipping configurations, recapture offers and order notifications, Amazon disputes, health and safety regulations, and much more. In short, Anna is an invaluable addition to the v-dog team, and her specific insights into data analytics and customer behavior have strengthened the brand beyond measure."