Processing sales quotes and orders including fabrication requests to contribute to achieving monthly sales targets. Responding to customer inquiries quickly and efficiently to help promote excellent customer service. Understanding customer needs to help build solid relationships with customers. Handling customer complaints in a timely and professional manner. Targeting prospects and dormant accounts as part of business development to increase sales. Continuously learning about the industry, products and service offerings. Assisting walk-in customers with their immediate needs and processing payments. Supporting warehouse with shipments, inventory counts, product availability checks and small orders.

Provided administrative support to Senior Leadership Team including preparing and reconciling expense reports and credit card statements, managing calendars and scheduling meetings, booking travel and developing reports and presentations. Assisted the Executive Assistant with internal/external communications, catering, purchase order processing, ordering supplies, maintaining inventory and team building events. Assisted the Marketing Specialist with various marketing initiatives and communications. Ensured staff adhered to all Occupational Health and Safety requirements.

Managed Director's calendar and ensuring alignment across national and regional sales teams. Meeting preparation and coordination including generating reports on customer status and sales teams opportunities and results. Processed invoices, expenses, cheque requests, shipments and office supplies orders. Assisted with employee onboarding and offboarding processes. Scheduled travel arrangements and managed itinerary.

Provided operational and administrative support services to Consultant in Region office. Executed fund trades and transfers including follow-up with financial institutions. Established and maintained client accounts, and processed service requests including tax return preparation. Managed Client Experience Survey program, including contacting and incenting clients, and generating reports.

Liaised with regional offices to implement growth and retention initiatives as aligned with key business priorities. Worked with creative design software to develop and/or modify marketing collateral, signage and advertising. Supported and provided advisory services to the BC, Alberta and Prairie regions such as customer communications, advertising, collateral development, promotions, and tradeshows. Managed the national Residential Service and Heating Equipment Programs’ processes, internal and external communications, reporting and analysis.

Coordinated and managed Superior Propane’s national Residential Service Program enrolments, processes, and internal and external communications. Liaised with internal stakeholders and outside vendors to ensure smooth program implementation, including Integrated Warranty Systems on warranty claims management. Conducted regular Service Program reporting and analysis. Identified process gaps and areas for improving overall Program effectiveness and efficiency. Worked closely with the Marketing Services team on Service Program related modifications and customer promotions and in other areas of customer communications, program administration, reporting, and promotions.