Anna Ramsay Email & Phone Number

A bi-lingual, focused, and driven Quality Lead with 11 years’ experience within the IT industry with 6 years at a Leadership Level and research-based Psychology degree. Expertise combining data analysis, reporting creation and data quality assessment to streamline business operations by providing a meaningful output to the senior management and the board to increase staff’s productivity, improve helpdesk’ performance against SLAs and KPIs and thus to boost revenue growth.A strong analyst with a passion and track record of sharing evaluated data to the key stakeholders and the clients with the ability to create achievable improvement plan for the helpdesk’s quality and operations. An exceptional communicator and team player comfortable working with professionals at all levels to meet company objectives.

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  The Nottingham Trent University

  Psychology