Anna Wolf Email & Phone Number

Chicago, Il, Us

Chicago, Illlinois

• Build and maintain a globally consistent and sustainable program for end-to-end Third Party Vendor Risk Management• Construct Third Party Vendor Risk Management framework consisting of Planning, Risk Assessment/Vendor Classification, Due Diligence & Selection, Contracting and Ongoing Monitoring• Collaborate with business stakeholders to prioritize and complete vendor onboarding and ongoing monitoring• Directly manage the Vendor Management Team• Create and update Third Party Vendor Risk Management processes and procedures• Lead cross-functional project to configure Process Unity vendor management software and transfer all onboarding and monitoring activities to Process Unity • Actively communicate the risks associated with potential vendors to stakeholders and Executive Management • Implement and track mitigation efforts to reduce vendor risk • Point of contact for resolving vendor onboarding and monitoring issues and concerns • Develop and analyze vendor reporting for Executive Management and business stakeholders

Northbrook, Il

Fanatics is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. As a Top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment offering hundreds of thousands of officially licensed items via its Fanatics (www.fanatics.com) and FansEdge (www.fansedge.com) brands. In addition, the Company powers the e-commerce sites of all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and over 200 collegiate and professional team properties. • Responsible for all aspects of order processing from website to fulfillment• Directly managed 5 Order Management representatives and 1 Team Lead• Drove accountability with vendors and other internal departments to ensure that customers’ expectations were being met in terms of timely and accurate shipping of merchandise• Lead cross- functional project with IT department to move vendors to EDI enabling us to speed up order processing time by 75%• Analyzed system issues and proactively worked with IT department to facilitate improvements • Monitored drop ship and in-house order aging, backorder dates, demand made component availability, allocation issues, inventory issues, ship windows, and order routing to correct facilities • Developed Service Level Agreement (SLA) metrics resulting in the reduction of past promise orders by 10%• Proactively communicated order shipment issues to service recovery team in order to ensure that customers were updated of any delays before the promise date.• Developed comprehensive order aging dashboard to allow for efficient management of large volumes of orders

Northbrook, Illinois

• Independently managed and developed a team of 6 Account Managers and 1 Team Lead• Established and maintained business relationships with over 150 Drop ship vendors for E- Commerce business• Created a Dropship Vendor Service Level Agreement (SLA) and procured signatures from 98% of all active vendors• Proactively researched and on-boarded new vendors which increased Drop ship sales 15-20% YOY• Actively communicated the risks and benefits associated with potential vendors to Executive Management • Identified and led cross-functional project with IT department to automate vendor order routing • Point of contact for resolving all vendor related Accounting issues and concerns; including invoice discrepancies, quotes, monthly financials, YOY financial performance • Collaborated with IT department to redesign our Order Management System reducing labor costs by 25%• Negotiated SLA terms and conditions with all current and new vendors• Developed and generated vendor performance dashboard, vendor scorecard, and reporting for Executive Management and business partners• Established KPI’s and processes for tracking and enforcing vendor compliance with SLA• Monitored all aspects of vendor performance • Identified negative vendor impact on customer experience and worked directly with vendors to correct • Performed regular audits of current Drop ship processes to identify ways to increase efficiency• Awarded Employee of the Quarter for Q4/2009

Niles, Il

Chicago, Il

Chicago, Il

Juris Doctor, General

Bachelor Of Arts, History