Anne Lucyle Sloan Email & Phone Number

Annapolis, Md, Us

Annapolis, Maryland, United States

•|• Conduct and synthesize user research to generate actionable insights and inform product strategy•|• Develop customer journey maps and service blueprints, identifying opportunities to improve experience of user groups by capitalizing on existing infrastructure and processes, with the anticipated outcome of increased client engagement, contract renewal, and advocacy•|• Advocate for user-centered design within the organization, fostering a culture of empathy and increasing overall customer satisfaction

Annapolis, Maryland, United States

•|• Effectively oversaw website administration, maintaining site content and working with web developers to implement and test improvements, apply CMS and plug-in updates, and troubleshoot issues•|• Served as product manager for additions and improvements to the company’s proprietary data processing and presentation generation software and intranet site•|• Refined workflows and services, increased process transparency, and eliminated need for numerous manually-maintained systems and documents by transitioning company to web-based project management software•|• Migrated the company’s operations from on-premises to the cloud, which included refactoring applications, shifting to a web-based document management system, and reallocating resources

Annapolis, Maryland, United States

•|• Increased efficiency and reduced errors by implementing process improvements throughout production, quality control, and client service departments•|• Led a team of Media Data Analysts and Research Assistants to create and deliver custom sales presentations and insightful audience analysis to over 100 radio stations using quantitative and qualitative data analysis and visualization•|• Achieved consistent on-time delivery of client materials by allocating and monitoring resources during fast-paced production periods •|• Minimized training time of new employees by conducting contextual inquiries and generating over 700 pages of documentation for internal procedures and software usage

Annapolis, Maryland, United States

•|• Reduced time needed to create client deliverables by 83% by successfully managing research, design, development, and implementation of proprietary data processing and presentation generation software and intranet site (view case study here: https://www.annelucyle.com/portfolio/automated-powerpoint-generator)•|• Enhanced look, usability, and usefulness of client deliverables by conducting stakeholder and user interviews, leading to the creation of detailed prototypes with data visualization•|• Generated and executed exceptionally detailed software QA plans with over 2,000 test cases, necessitated by complex business rules and customizable branding specifications•|• Coordinated total revamp of company website, including social media launch, stronger calls to action, and better information architecture to strengthen company branding and improve user experience of current and potential clients

Annapolis, Maryland, United States

•|• Analyzed quantitative and qualitative data and created custom presentations with data visualization, providing actionable insights to clients•|• Conserved senior management’s time spent on client servicing by spearheading a project to create report templates and calculation tools, effectively reallocating work to junior-level employees

Ottawa, Ontario, Canada

•|• Coordinated team of 3 UX Designers/UX Researchers tasked with improving usability and modernizing look of the platform’s documents module•|• Identified best practices for implementing document auto-tagging using Artificial Intelligence by facilitating competitive analysis, secondary research, and user interviews•|• Increased document upload success rate by 111% by conducting 2 rounds of usability testing and iterating on designs based on findings•|• Augmented marketing opportunities by generating highlight reel of positive comments from usability tests

Lanham, Maryland, United States

•|• Collaborated with Editorial Department and Director of Marketing on marketing strategy for upcoming publications•|• Coordinated content and layout selection, proofreading, printing, and distribution of catalogs and other direct mail pieces•|• Negotiated project timeline and budget estimates with Director of Marketing

Lanham, Maryland, United States

Lanham, Maryland, United States

Rockville, Maryland, United States

•|• Assisted Promotions Director with event sponsor communications and prize distribution•|• Prepared for and participated in promotional events•|• Wrote and edited scripts for public service announcements•|• Performed research as needed

Annapolis, Maryland, United States

•|• Supervised court reporting contracts with the U.S. Attorney’s Office and other governmental agencies•|• Proofread and prepared court transcripts according to detailed contract specifications•|• Assisted in teaching transcribers grammatical and stylistic guidelines•|• Implemented an organizational system for backlogged transcript requests

B.A., Communication

Activities and Societies: Lambda Pi Eta, Communication Studies Honor Society

Ux/Ui Design Certificate

Intensive course in UX/UI methodologies and technologies. 700+ hours of hands-on course material with 1:1 expert mentor oversight.