Sales Coordinator & Office Manager
Glencoe Mcgraw-Hill
Arlington, Tx
Administrate office procedures, organize and assign office duties & responsibilities, submit payroll, train staff or arrange for outside training, monitor deadlines and conduct performance evaluations for office staff. Hire, train, and supervise temporary help to assist with overflow office work and seasonal projects. Was the “go-to” person for the office staff, sales representatives and managers in reference to company policy, procedures, T&E system, company mainframe and MS Office applications. Manage a small warehouse to support an educational publishing sales office which included ordering, receipt, storage, shipping and return of materials. Provide administrative support for the NSM for State Adoptions, RVPs and DMs. Review incoming correspondence to determine its significance, submit personnel changes paperwork to human resources and maintain personnel files, track vacation schedules and type annual reviews. Assist managers with their budget, expense tracking, sales estimates and territory assignment. Research information and prepare reports of market potential and current inventory for upcoming campaigns as well as maintain sales history for past and current campaigns. Organize and schedule meetings and functions, process bills, audit expense reports and submit procurement card expense reports.Provide customer service to sales representatives and customers with sample requests, bids/quotes, placing and tracking orders, providing free materials after the sale and assist with escalated issues. Maintain a customer database for mailings, and created forms and reports to assist with sales efforts.