Donna Manchester, Cebs, Sphr, Shrm-Scp Email & Phone Number

Grand Prairie, Texas, United States

As a member of the executive team, my role is to oversee all of the firm’s Human Resources functions.1. Create long- and short-term human resources strategies that enable achievement of the company’s operational goals.2. Design comprehensive policies, processes, and programs that drive a common organizational culture and set of values.3. Structure talent management processes and systems for effective resource planning and the hiring, integration, and training of incoming talent.4. Mitigate organizational risk by assuring compliance with all labor laws, regulations and reporting requirements including ERISA, DOL, Workers Compensation, and OSHA.5. Serve as a member of and counsel to the Executive Team in matters of employee relations, organization effectiveness, and change management.6. Manage the company’s payroll processes.7. Direct the Total Reward strategy and practice for the company; facilitate the Compensation and Benefits Committee activities.8. Design and execute performance management strategies, policies, and systems; establish and measure performance objectives. Develop improvement plans.9. Develop and engage employees through job enrichment, coaching, training, special projects, and promotions.

Carrollton, Texas

Manchester HR Consulting is a human resources consulting organization focused on serving the strategic and functional HR needs of Texas employers. Services include merger and acquisition due diligence and integration, policies and compliance, compensation and benefits, talent management, performance management, HR start-up, HR audits, and staff augmentation.

Dallas, Texas

Alsbridge, Inc. was an international consulting firm serving clients with sourcing for network carrier services, hardware and software, robotics processing automation, and business process and cloud services; U.S., India, U.K., Germany, Canada, Australia, New Zealand; $70M revenue; 300 employees. As a member of the executive team, my role is to lead all human resources initiatives globally. Alsbridge was acquired by ISG on 12-1-16, creating a $300MM company with 1,300 employees in 20 countries.• Enabled international expansion through acquisitions and new subsidiaries; performed M&A due diligence; launched full-scale HR services in all new country locations.• Designed global compensation practices and salary programs by service line.• Globalized programs and processes tailored by country.• Reduced and controlled companywide expenses through programs such as an online travel and expenses system.• Built comprehensive policies and programs that honor geographic cultural diversity while enforcing one common organizational culture.• Designed and directed full-scale online performance management, customized by service line and tied to overarching operational goals.

Dallas, Texas

Atrium is a manufacturer of residential vinyl and aluminum windows and doors; U.S. and Canada; $400M revenue; 3,000 employees. I led all human resources activities, directing a team of 5 corporate and 10 field HR leads and their subordinate staffs.• Supported EBITDA achievement through the design of multiple bonus programs with common targeted goals aimed at revenue, quality, and client satisfaction metrics.• Facilitated change management by embedding consistency and accountability across business units, e.g., launching a performance review system, competency-based job descriptions, and companywide policies.• Enabled achievement of business units’ operational targets by elevating the competency of the HR teams and the operational leaders at the plants.• Mitigated risk by implementing targeted compliance training, launching an ethics hotline, and standardizing processes, controls, and legal documents. • Reduced annual expenses by relocating the corporate office.• Managed a $1MM annual corporate HR budget and a $16.5MM company-wide benefits budget.

Frisco, Tx

Led Human Resources across the U.S., the U.K., and India; developed strategic plans and implemented programs that enabled organizational growth for this cloud technology consultancy.* Built the global HR function and team and a supporting network of legal, benefits, and other advisors/providers* Facilitated organizational structure and leadership team changes. * Embedded corporate values and cultural norms into all facets of operations.* Improved critical processes such as recruiting and performance management.* Managed HR acquisition due diligence.

Odyssey is an HRO solutions firm serving 330 clients and 8,000 employees; $360M revenue. I led strategic Human Resources projects and delivered HR solutions to clients, including total reward systems, change acceleration processes, employee retention, organizational development, and workforce planning. Client projects included:• Full scale HR due diligence as a member of the acquisition team for a private equity firm’s investment in an out-of-state company.• Comprehensive evaluations of HR operations for firms of up to 4,500 employees; recommendations for systems, resources, and process changes to enable rapid growth.• Company-wide creation of job descriptions, competencies, salary grades and ranges, and an administrative manual.

Everest is an international BPO management consulting firm with offices in the U.S., U.K., Canada, India, Australia, and The Netherlands; 200 employees. As a member of the executive team, I launched and led full-service HR operations across all six countries.• Launched start-up HR operations for the firm.• Led HR expansion for new subsidiaries in India, the UK, and Europe.• Reduced the cost of hiring by 70% while limiting hiring mistakes to 5%.• Led HR launch of a new line of business (the Everest Research Institute) in India.• Attained a consultant turnover rate of only 8%.• Held global benefit program costs steady while remaining competitive across the six markets.• Prevented unfavorable employment litigation actions (zero actions globally).• Enabled 100% fulfillment of client staffing requirements through management of international immigration issues.• Improved consultants’ career management through refined performance management, mentoring programs, and a new career model.

Bachelor’S Degree, Human Relations And Business, 3.85

Activities and Societies: Graduated with Honors

Cebs, Employee Benefits

The certification required 10 semesters of study including health & welfare, pension plans, compliance testing, and accounting for benefits.