Service Delivery Manager
CurrentNPact partners with Fundraising, Grantmaking, & Accounting software companies to provide Implementation and Conversion services for their products. Experienced and results-driven Service Delivery Manager successfully leading cross-functional teams to deliver exceptional data migration services and solutions. Adept at collaborating with clients, stakeholders, and internal teams to ensure the highest levels of customer satisfaction. Passionate about optimizing service processes, driving continuous improvement, and fostering a culture of excellence. Skilled in project management, team leadership, and problem-solving. Committed to leveraging technology to enhance business operations and achieve strategic goals. Lead a team of consulting and technical experts to ensure the seamless delivery of data migration services, meeting or exceeding client expectations. Collaborate closely with clients to understand their requirements, address concerns, and build strong, lasting relationships. Drive the development and implementation of service improvement plans. Championed the adoption of waterfall methodologies. Collaborate with sales teams to identify upsell and cross-sell opportunities.Manage all aspects of converting client data into our Partner's exclusive software solutions such as Blackbaud's Raiser's Edge NXT. Manage multiple concurrent projects which consist of staging, analyzing, mapping and converting/importing customer data through building programming expressions using VB, T-SQL. Ensure that deliverables reach clients on time in order to meet or exceed the client's expectations. Provide the highest quality customer care, and project management for all projects.
