Prioritized effectively to complete various administration tasks within strict business timeframesStreamlined the tracking system by integrating automated validation checks; improved overall response time to clients' enquiries by 30%, enhancing service reliability without increasing administrative workload on staffResolved administrative problems by analysing issues, identifying solutions, and implementing changes to prevent recurrenceSupervised administrative staff, assigning tasks and evaluating performance to promote a productive work environmentOversaw maintenance of office equipment, scheduling repairs and upgrades to avoid operational disruptionsManaged daily office operations, coordinating appointments and organising meetings to enhance operational efficiencyMonitored office expenditure and handled petty cash, contributing to budget adherence and financial controlHandled daily office activities, including data entry and database auditing, maintaining smooth operationsCreated employee attendance reports verifying compliance with company policyForwarded letters, packages and other incoming correspondence to staff and departments without delaysSupported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee paymentsReviewed and categorised over 200 expense entries each month, ensuring compliance with corporate policies, which streamlined the approval process, allowing for faster reimbursements, and increased employee satisfaction levelsOperated copy equipment, printers and other office machines to support staff with administrative ad hoc tasksReconciled and kept safe small amounts of petty cash in line with financial regulations

Duties included billing, maintenance of client records, compiling reports and statistical data, document filing and other data processing responsibilitiesProvided support to department managersResponded to emails, followed up on unpaid paper claims