Anthony Bates Email & Phone Number

Set team goals that align with SimpliSafe’s plans and deliver on team metricsMonitor employee productivity and provide constructive feedback and coachingBuild strong working relationships through communication with team membersTake escalated calls to ensure customer happinessUphold standards and expectations through SimpliSafe processesPrepare and submit performance reportsPass on information from upper management to employees and vice versaFoster your employees in personal development and career progression

Manage a team of 12-18 employees and be responsible for team’s quality and production levels.Coach underperforming team members and provide regular status updates to managers on performance metrics and status.Read sometimes complex data quickly and effectively to identify trends and opportunities.Escalate appropriately issues that require manager awareness or input.Learn and be eagerly willing to step in to process cases where necessaryView and analyze data on multiple screens and from multiple sources at one time; ability to easily maneuver and utilitze multiple systems at one time.Communicate professionally in all interactionsCritically analyze complex situations to ensure procedures and policy are followed accuratelyComplete assignments in a timely manner consistently meeting production and quality goalsMake minimal mistakes in daily workOpen to feedback and receptive to coachingAdapt to changing priorities, updated procedures, and policy changesSelf-motivated and independent workerPossess a high degree of professionalism and conduct self in a professional manner at all timesMulti-task effectively and efficientlyEnsures Quality is met (as per client expectations) for all volumes processed during respective shifts.Ensures appropriate staffing; interviews candidates.Collaborates with Managers on key performance measures as set by the client.Facilitates work allocation.Tracks / monitors daily and monthly reporting. Participates in progress improvement without impacting quality of work.Communicates with teams and Managers to provide status of work.Participates in meetings with internal teams and external clients.

Follow established procedures accurately to complete processing of sometimes complex applications for Medicaid benefitsView and analyze data on multiple screens and from multiple sources at one time; ability to easily maneuver and utilitze multiple systems at one time.Communicate professionally in all interactionsCritically analyze complex situations to ensure procedures and policy are followed accuratelyComplete assignments in a timely manner consistently meeting production and quality goalsMake minimal mistakes in daily work

Exercises independent discretion or judgment in the handling of assigned property claims•Serves as a consultant to claims adjusters in their handling of property losses•Establishes immediate contact with Policyholders and claimants•Conducts extensive investigations into causes and origins of all major property claims•Interviews insureds, claimants and others as required•Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements•Sets and maintains adequate reserves•Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage•Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder•Determines value as they apply to the coverage•Determines steps necessary to initiate investigation of a property loss•Uses outside experts and attorneys as required•Documents claim files and submits final report to file for closure•Assigns and supervises the handling of property losses by independent adjusters when necessary•Advises claims adjusters regarding handling of claims•Conducts related training of field office claims personnel in the branch and at the Home Office•Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department•Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities

Communicating with suppliers, couriers, and customersPlan and track the shipment of products and materials according to requirementsData entry management of daily jobs for tracking purposesProactively coordinate domestic movements to ensure stock delivery obligations are met within contract terms whilst ensuring all transfers between warehouses are reflected accurately on the system.Accurate receipt of stock into the system and management of accruals pertaining to stock and transfers.Monitoring and management of system accruals, ensuring they are kept to a minimum and investigated/cleared on a regular basis.Create maintain and update documents pertinent to LogisticsCreating, maintaining, and updating documents for Operations/Procurement – as required.Running EOD/EOM reports for Operations – daily outbound, shipping enquiries, inventory control

•Supervises day to day activities of department of business unit and assigned staff•Supervise associate performance through performance planning, coaching, appraisal and disciplinary efforts•Responsible for assisting in hiring, training, and developing of all new and existing associates•Work with all applicable departments to ensure efficiently and accurate flow of inventory in and out of distribution center•Work with business partners and unload service to ensure they are fully staffed and supporting distribution operations in a safe manner•Observe department staffing daily and make adjustments where needed.•Verify daily that associates are on a Labor Management assignment.•Hold departmental meetings as expected•Communicate and administer disciplinary action to associates who violate company policy.•Communicate with appropriate individuals/departments during the shift that my affect other warehouse departments•Supervise associates time and attendance•Efficiently lead the associates of the department toward attaining their individual and combined goals through hands-on guidance.•Help meet department operational and budget goals•Provide accurate reporting information to DC Leadership Team and others•Provide project/task leadership as assigned•Make recommendations for modifications to procedures or processes impacting their work group or center that will maximize efficiency, productivity, and reduce costs•Ensure compliance with established standards in the areas of accuracy, safety and productivity.•Aggressively pursue waste and inefficiencies in their operation.•Target potential improvements and work with teams to improve working environment and product throughput.