Anthony Haley Email & Phone Number

Beaver, Pa, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania

Greater Pittsburgh Area

• Design and implement a dynamic functional solution• Receive, analyze, and resolve problems in a timely manner• Meet expectations with regards to behavioral and administrative facets of the position• Responsible for performing a diverse range of day to day technical administrative functions in support of IT service installation, maintenance, and sustaining opportunities, this includes daily operation status oversight and customer coordination/scheduling for trouble ticket resolution and new service installation activities.

Greater Pittsburgh Area

• Design and implement a dynamic functional solution• Receive, analyze, and resolve problems in a timely manner• Meet expectations with regards to behavioral and administrative facets of the position• Responsible for performing a diverse range of day to day technical administrative functions in support of IT service installation, maintenance, and sustaining opportunities, this includes daily operation status oversight and customer coordination/scheduling for trouble ticket resolution and new service installation activities.• Assisted in installation of the West Penn and Allegheny General hospital Avaya CM phone system

Greater Pittsburgh Area

• Contractor for Comcast• Completed daily route including the installation of cable television, high speed internet and telephony efficiently• Assisted other technicians in the field to ensure the completion of their work• Ensured that my own numbers met or went above the clients standards• Would reach out to struggling technicians to assist them in succeeding• Completed daily jobs above the customer and clients standards • Assisted supervisors with customer escalations and complaints• Completed in the field training of new technicians• Kept company work truck clean and organized• Completed own PPE and tool inspection daily

Greater Pittsburgh Area

• Contractor for Comcast• Managed area supervisors in 3 locations (Pittsburgh, Export, Morgantown)• Assist/Manage the interview and hiring process• Coordinate with local personnel to ensure the availability of tools, vehicles, uniforms, phones• Be directly responsible for the construction and maintenance of the local training area• Conduct and record vehicle inspections (cleanliness and serviceability)• Conduct and record PPE and safety equipment inspections• Constantly enforce appearance standards in accordance with company policy and “set the example”• Conduct and record concurrent safety training• Complete weekly GPS reports and forward discrepancies to Operation Manager• Constant evaluation and re-evaluation of technicians designated to conduct “field training”• Completed incident and accident reports related to on the job injury• Conduct weekly/monthly safety meetings• Conduct monthly new hire meetings to ensure satisfaction in training and job/safety awareness

Greater Pittsburgh Area

• Contractor for Comcast• Training and development of newly hired field technicians with and without cable experience• Assist/Manage the interview and hiring process• Coordinate with local personnel to ensure the availability of tools, vehicles, uniforms, phones• Be directly responsible for the construction and maintenance of the local training area• Conduct and record vehicle inspections (cleanliness and serviceability)• Conduct and record PPE and safety equipment inspections• Constantly enforce appearance standards in accordance with company policy and “set the example”• Conduct and record concurrent safety training• Complete weekly GPS reports and forward discrepancies to Operation Manager• Constant evaluation and re-evaluation of technicians designated to conduct “field training”• Completed incident and accident reports related to on the job injury• Conduct weekly/monthly safety meetings• Conduct monthly new hire meetings to ensure satisfaction in training and job/safety awareness

Greater Pittsburgh Area

• Contractor for Comcast• Assisted in daily routing of technicians• Assisted technicians in completing their daily route• Managed technicians to ensure their numbers met the clients standards• Completed technicians weekly schedule• Handled customer escalations and damage claims• Conducted quality checks on technicians daily• Ensured that technicians completed their work in an efficient manner• Responded to daily phone calls and emails from clients, corporate and technicians• Conducted daily inspection of technicians tools, PPE and supply

Greater Pittsburgh Area

• Contractor for Comcast• Completed daily route including the installation of cable television, high speed internet and telephony efficiently• Assisted supervisor during morning process• Assisted other technicians in the field to ensure the completion of their work• Ensured that my own numbers met or went above the clients standards• Would reach out to struggling technicians to assist them in succeeding• Completed daily jobs above the customer and clients standards • Assisted supervisors with customer escalations and complaints• Completed in the field training of new technicians• Kept company work truck clean and organized• Completed own PPE and tool inspection daily

Greater Pittsburgh Area

• Contractor for Comcast• Completed daily route including the installation of cable television, high speed internet and telephony efficiently• Assisted supervisor during morning process• Assisted other technicians in the field to ensure the completion of their work• Ensured that my own numbers met or went above the clients standards• Would reach out to struggling technicians to assist them in succeeding• Completed daily jobs above the customer and clients standards • Assisted supervisors with customer escalations and complaints• Completed in the field training of new technicians• Kept company work truck clean and organized• Completed own PPE and tool inspection daily

Greater Pittsburgh Area

• Contractor for Comcast• Quickly learned the installation process of cable video, high speed internet and telephony• Completed daily route including the installation of cable television, high speed internet and telephony efficiently• Assisted other technicians in the field to ensure the completion of their work• Ensured that my own numbers met or went above the clients standards• Would reach out to struggling technicians to assist them in succeeding• Completed daily jobs above the customer and clients standards • Kept company work truck clean and organized• Completed own PPE and tool inspection daily