Anthony Hamilton Email & Phone Number

Boulder, Colorado, United States

Boulder, Colorado

•Actively manage incidents - investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents. •Administer, troubleshoot, and monitor hardware and software. •Perform system patching and backups in a multi-customer environment. •Escalate issues to the proper management and/or engineering channels. •Possesses exceptional communication skills, both written and verbal. •Handle system outages, configuration issues and networking communication challenges •Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center •Maintain response and resolution of incidents received in queue against established Service Level Agreements •Communicate status of requests and incidents with requestor or relevant stakeholders •Improve processes by identifying deficiencies and recommending changes. •Understand the importance of documentation