Responsibilities:- Manages a Team of 3 Information Management Officers (IMO) to support 296 clients with IT solutions and change of infrastructures.- Provides desktop support for several users and 25 VIPs and ensure 100% compliance with Network Enterprise Center (NEC)-issued vulnerability patches.-Builds collaborative relationships with APG NETCOM NEC personnel and fellow IMOs within the local org.-Tracks IT special projects, including procurement for consolidated buys, roll… Show more Responsibilities:- Manages a Team of 3 Information Management Officers (IMO) to support 296 clients with IT solutions and change of infrastructures.- Provides desktop support for several users and 25 VIPs and ensure 100% compliance with Network Enterprise Center (NEC)-issued vulnerability patches.-Builds collaborative relationships with APG NETCOM NEC personnel and fellow IMOs within the local org.-Tracks IT special projects, including procurement for consolidated buys, roll outs of new operating systems, and major software changes and updates, including e-mail and Windows 10 upgrades, pushed by NETCOM.Impact:- Mentored peers on job related functions that enables them to be 20% more efficient on assisting users and solving their IT issues.-Procured a secured room for our IT assets and personnel resulting in an increase of IT tickets submitted by 40% than a by-pass approach that clients often do when on site.- Pushed for and implemented the upgrade of our client's machine that increased the orgs productivity of 70%.Awards:- Awarded Passionate Service Gold Award in 2023 for being a Highly Visible and Reliable Team Lead. Show less

Works as an experienced Information Management Officer (IMO) and secure privileged access and administrative account with the APG NEC. Responsible for building collaborative relationships with APG NETCOM NEC personnel. Tracks IT special projects, including procurement for consolidated buys, roll outs of new operating systems, and major software changes and updates, including e-mail and Windows 10 upgrades, pushed by NETCOM. Supports non-administrative triage, troubleshooting, resolving, and… Show more Works as an experienced Information Management Officer (IMO) and secure privileged access and administrative account with the APG NEC. Responsible for building collaborative relationships with APG NETCOM NEC personnel. Tracks IT special projects, including procurement for consolidated buys, roll outs of new operating systems, and major software changes and updates, including e-mail and Windows 10 upgrades, pushed by NETCOM. Supports non-administrative triage, troubleshooting, resolving, and tracking incidents. Maintains responsibility for 100% inventory of IT items. Provides desktop support for several users and 25 VIPs and ensure 100% compliance with NEC-issued vulnerability patches. Show less

Tier II IT Support Technician. - Works on OS migration for both NIPR and SIPR network. - Customer Service technical support for US Army Corps of Engineer.- Software installations; Machine troubleshooting and repairs; Ticketing system applications.- Machine imaging; Active Directory/ Group Policy Modifications.- VPN; VTC ; VoIP; SVTC-Ricoh MFD's and Network Printer installations

Awarded: BS Computer Science with Minor in Cyber security Degree (May 2019) AA General Studies (Computer Studies) (May 2018)Acquired Skills:• JAVA, JavaScript, C• Object Oriented Programming• Front/Backend Programming• Eclipse IDE, NetBeans IDE• Data Structures and Analysis• Computer Graphics, OpenGL, Three.js, WebGL• MS Word, MS Excel, MS PowerPoint, MS Office• Windows OS, Mac OS X, Linux• Technical Troubleshooting• Ethical… Show more Awarded: BS Computer Science with Minor in Cyber security Degree (May 2019) AA General Studies (Computer Studies) (May 2018)Acquired Skills:• JAVA, JavaScript, C• Object Oriented Programming• Front/Backend Programming• Eclipse IDE, NetBeans IDE• Data Structures and Analysis• Computer Graphics, OpenGL, Three.js, WebGL• MS Word, MS Excel, MS PowerPoint, MS Office• Windows OS, Mac OS X, Linux• Technical Troubleshooting• Ethical Hacking• Nessus, Firebug, Spytech, IDA• Networking• Cisco Switches/Routers• Network Security Show less

Responsible for project site inspections, tracking daily safety/QC reports and training for18 personnel.Hand-selected to train nine Seabees in project planning, estimating and fundamentals ofconstruction execution which directly led to a 60% increase in production efficiency and80% decrease in material loss.Established innovative HAZMAT system, resulting in complete and accurate stock controlmanagement and auditing capabilities, achieving perfect compliance and… Show more Responsible for project site inspections, tracking daily safety/QC reports and training for18 personnel.Hand-selected to train nine Seabees in project planning, estimating and fundamentals ofconstruction execution which directly led to a 60% increase in production efficiency and80% decrease in material loss.Established innovative HAZMAT system, resulting in complete and accurate stock controlmanagement and auditing capabilities, achieving perfect compliance and zerodiscrepancies, and saving the Navy over $40K in penalties and fines.Thoroughly planned and directed implementation of a Quality Control Program for 17personnel, and devised an ingenious plan that successfully led to the timely completion ofeight projects with zero safety mishaps, and no rework and no project delays.Recognized as a “highly industrious Seabee who demonstrates superb technicalknowledge, motivation and a drive to develop subordinates.” Show less

- Deployed to Afghanistan for contingency operations and construction in support of Navy’s5th Fleet; assisted in planning and estimate of deployment resulting in lowering initial costof $11K down to $8.3K for a 25% savings.- Awarded expert status by battalion for proficiency in communications, communicationssecurity, safety, supply and logistics, and contingency operations.Annually trained in Department of Defense Information Assurance (cybersecurity) andadeptly… Show more - Deployed to Afghanistan for contingency operations and construction in support of Navy’s5th Fleet; assisted in planning and estimate of deployment resulting in lowering initial costof $11K down to $8.3K for a 25% savings.- Awarded expert status by battalion for proficiency in communications, communicationssecurity, safety, supply and logistics, and contingency operations.Annually trained in Department of Defense Information Assurance (cybersecurity) andadeptly implemented policies to maintain and ensure government network safety andsecurity.- Noted by commander for constantly demonstrating a superior level of technical ability andinitiative; and for attention to detail that was instrumental in maintaining and improving thequality of life for the supported Special Forces. Show less

- Maintained over 80 computer and printers in the “highest working quality found anywherein the naval construction force,” according to commander.- Successfully acquired additional resources on demand; handled and trouble-shot over 200IT requests and rapidly filled account set-ups for more than 50 new employees.- Noted for reliability and dedication to duty that “improved quality of life of his fellow militaryworking in Bahrain.”

- Meticulously managed department equipment valued at over $200K, including over 4,500pieces of tools and 20 pieces of equipment, and ensured all equipment was reliablymaintained and constantly ready for use with no deficiencies.- Effectively instructed personnel on use of inventory and purchase programs that greatlyincreased their efficiency.- Acknowledged by commander for “exemplary can-do spirit…extremely conscientious,professional whose managerial abilities… Show more - Meticulously managed department equipment valued at over $200K, including over 4,500pieces of tools and 20 pieces of equipment, and ensured all equipment was reliablymaintained and constantly ready for use with no deficiencies.- Effectively instructed personnel on use of inventory and purchase programs that greatlyincreased their efficiency.- Acknowledged by commander for “exemplary can-do spirit…extremely conscientious,professional whose managerial abilities and administrative skills are outstanding.” Show less

- Crewmember of 1,000-man tent camp at Al Fallujah and Muhammadiyah Galley Project insupport of Operation Iraqi Freedom and Operation Enduring Freedom.- Adeptly set up communications equipment, including running lines, encrypting electronicdevices, and properly securing and disposing of sensitive material.- Ably performed within a multi-disciplinary team environment on construction projects tocomplete project in half the time, ahead of schedule with zero mishaps or… Show more - Crewmember of 1,000-man tent camp at Al Fallujah and Muhammadiyah Galley Project insupport of Operation Iraqi Freedom and Operation Enduring Freedom.- Adeptly set up communications equipment, including running lines, encrypting electronicdevices, and properly securing and disposing of sensitive material.- Ably performed within a multi-disciplinary team environment on construction projects tocomplete project in half the time, ahead of schedule with zero mishaps or lost time.- Known for professionalism and innovation, and proven to be resourceful in the thoroughcompletion of assigned tasks. Show less

• Gained technical construction skills

• Acquired basic military training