Information Management Officer | Lead Staff Technologist | Associate
CurrentResponsibilities:- Manages a Team of 3 Information Management Officers (IMO) to support 296 clients with IT solutions and change of infrastructures.- Provides desktop support for several users and 25 VIPs and ensure 100% compliance with Network Enterprise Center (NEC)-issued vulnerability patches.-Builds collaborative relationships with APG NETCOM NEC personnel and fellow IMOs within the local org.-Tracks IT special projects, including procurement for consolidated buys, roll… Show more Responsibilities:- Manages a Team of 3 Information Management Officers (IMO) to support 296 clients with IT solutions and change of infrastructures.- Provides desktop support for several users and 25 VIPs and ensure 100% compliance with Network Enterprise Center (NEC)-issued vulnerability patches.-Builds collaborative relationships with APG NETCOM NEC personnel and fellow IMOs within the local org.-Tracks IT special projects, including procurement for consolidated buys, roll outs of new operating systems, and major software changes and updates, including e-mail and Windows 10 upgrades, pushed by NETCOM.Impact:- Mentored peers on job related functions that enables them to be 20% more efficient on assisting users and solving their IT issues.-Procured a secured room for our IT assets and personnel resulting in an increase of IT tickets submitted by 40% than a by-pass approach that clients often do when on site.- Pushed for and implemented the upgrade of our client's machine that increased the orgs productivity of 70%.Awards:- Awarded Passionate Service Gold Award in 2023 for being a Highly Visible and Reliable Team Lead. Show less