Anthony Prock Email & Phone Number

Cleveland, Ohio

Cleveland, Ohio

 Coordinate with vendors the delivery of printed Med D communications to ensure they remain compliant. Manage internal client expectations regarding realistic budget estimates and production time frames. Perform on site vendor visits to review production pieces for quality and accuracy. Create and send RFP’s to vendors for bidding purposes which includes written specifications, quantities and delivery time frames. Review bids and select vendors. Negotiate cost and requirements for multiple projects. Assess project requirements and provide creative print/production options. Coordinate premium billing project with multiple teams and vendor which includes mailing of Invoices, Statements and Dunning totaling over 1 million pieces a month. Coordinate and supervise over 30 different letter mailings monthly with both internal teams and multiple vendors. Develop and maintain multiple recon spreadsheets for both accuracy of mailings as well as internal and government mandated SLAs.

Explain the mortgage process to both brokers and closing agents to close and fund loans on time for purchase and refinance transactions.Consistently and accurately answers questions on over 70 phone calls a day.Work daily with numerous departments including RESPA, underwriting, post closing, quality control, and SIU to provide accurate information to clients.Advise on multiple products including ARM, fixed, portfolio, My Community Mortgage and DU REFI Plus. This includes the requirement to explain LTV restrictions, credit score, loan amount limits, DTI ratio as well as other guidelines.Knowledge of underwriting guidelines as well as the knowledge of numerous internal systems.Thorough knowledge of the sellers guide, and the ability to educate the client on where to find the needed information.Reorganized the sellers guide to make it more user friendly, as well as being involved in numerous brain storming sessions to make interaction with internal departments more user friendly for both the mortgage consulting center and clients.

Worked on over 200 files daily to collect on overdue accounts.Scrubbed accounts via internet, internal systems, and credit reports to find information for collection process.Filed legal documents to obtain judgments on accounts to continue the collections process which included garnishment, liens and bank account freezes

Clevleand Ohio

Coordinated typesetting, SEC filings, printing and distribution efforts for clients. Initiated dialog with sales force to communicate upcoming projects, status of ongoing jobs and to inform them of sales possibilities. Trained clients to work with our systems and managed client accounts valued up to $1 million per year. Built and maintained relationships with over 100 individual clients and companies.Was a team member that successfully implemented a regional work sharing program, leading to 10% reduction in overtime costs.Implemented disaster recovery strategy during the 9/11 crisis as well as the blackout on August 14, 2003 and helped develop contingency planning at the regional level to ensure that clients needs are met on a timely basis in the event of future disruptions.Traveled to various offices to host clients working on site, guided clients there to accomplish, on schedule, the filing of their initial public offering (IPO) with the Securities Exchange Commission. This lead to the completion of a $65 million IPO.Developed schedules and procedures for clients to submit, review and approve documents, allowing them to meet important deadlines. Maintained files on over 500 accounts to ensure that documents were filed, printed and delivered in a timely manner.

Cleveland, Ohio

Assisted project coordinators to established working relationships with clients; developed ties to clients in key accounts, becoming their primary contact. Exceeded expectations by quickly learning the business and taking on ownership of several accounts.

Associate'S Degree, Applied Business

Education record