Anthony Q. Email & Phone Number

Winston-Salem, North Carolina, United States

Osaka, Japan

Source economically repairable electronics and retro game consoles from local recycle shops and C2C markets. Research common faults and repair methods, diagnose faults, repair or replace faulty components. Clean, photograph and list devices for sale on C2C eCommerce platforms locally and overseas.•• Diagnose and Repair ••iPodsCassette PlayersCD PlayersMini Disk PlayersPDA'sVideo Game ConsolesPortable Game ConsolesGame ControllersMemory Cards and Accessories•• Upgrade and Modernize ••Reflective displays with backlit IPS displaysPlastic display lenses with tempered glassOptical disk drive with Optical Drive EmulatorHard Disks with Solid-state alternativesOld failing or bulging rechargeable batteriesShells/casings with aftermarket replacementsDC charging bricks with UBC-PD trigger boards

Experience in Datacenter, Helpdesk and Field Environments•• Operate, configure, and maintain •• Cisco, Juniper, and Brocade routers, switches, firewalls Quality of service, traffic shaping, congestion management Cisco unified communications manager KVM switches and remote management Windows workstations and laptops Proxy servers Linux, Windows virtual servers VMware ESXi, vSphere virtual servers and clients NetApp SAN, NAS storage Wireless network systems High band radio systems Satellite communication systems Network encryption devices and encryption keys Fiberoptic networking systems•• Experience and training with •• Cable testers, toners, OTDR and FiberInspector Splicing, terminating and installing fiberoptic and ethernet cables Cable routing, labeling and organization Network monitoring software and spectrum analyzers (SolarWinds, SNMPc, Spectrum XT) Various routing protocols (BGP, OSPF, IP, EIGRP, VTP and Spanning tree)•• Perform helpdesk related tasks as a team lead •• Ticketing utilizing BMC Remedy Delegation and prioritization of tasks Troubleshooting remotely and in person Hardware maintenance and repair System imaging and configuration Data backup and recovery Hard disk degaussing and destruction Lifecycle management of servers, workstations & mobile devices User account management and auditing Network share access control and auditing Software license management System and software update/patch management SharePoint administration Maintain confidential paperwork Comply with policies, procedures, rules and regulations Generate and present reports to management Keeping up to date with emerging technologies and threats •• Conduct end user and technician training •• Create documentation and guides Establish standard operating procedures Conduct onboarding procedures for new technicians Prepare technicians for certification exams Evaluate and educate users prior granting elevated system access/privileges

Master'S Degree, Information Technology, 3.87

Language, Japanese Studies

Bachelor'S Degree, Engineering Technology