SOE’s games are some of the most recognizable in all of online gaming. Their games span all ages and play styles with kids games such as Free Realms and Pox Nora up through adult, serious gamer titles such as Everquest, Everquest 2, and Planetside 2. As a QA tester, I worked on Planetside 2 finding and archiving bugs that broke the functionality of the game, or created a bad experience for our players. This required critical thinking to create situations in which a bug might occur, and… Show more SOE’s games are some of the most recognizable in all of online gaming. Their games span all ages and play styles with kids games such as Free Realms and Pox Nora up through adult, serious gamer titles such as Everquest, Everquest 2, and Planetside 2. As a QA tester, I worked on Planetside 2 finding and archiving bugs that broke the functionality of the game, or created a bad experience for our players. This required critical thinking to create situations in which a bug might occur, and organizational skills to remember and create steps to reproduce these bugs. Team work was vitally important for test plans that required us to find and interpret data that gets forwarded back to developers. Lastly, a high level of interpersonal communication skills were necessary for writing bugs in a clear and concise matter so that many different people could read it and understand the problem fully.Highlights:— Worked on my game pre and post launch, including during its beta stage— Covered release notes for Code, Design, Art, and focused on Audio (because of my background)— Trusted to train and review our intern during my 5th month— Received compliments from the my specialist and project lead— Experience with the Hansoft project management tool— Worked day and night shifts including overnights and back-to-backs with continuous productivity- Covered Performance, Functionality, and Stability testing over my time with the companyContracted through Wired Talent, working at Sony Online Entertainment Show less

GameStop is the world’s largest multi-channel video game retailer. Their target market ranges from very young kids to older adults just discovering what games fit them. As the Assistant Store Manager, I was responsible for meeting and exceeding sales goals, customer service, project management, training, and keeping up the store appearance. I was also expected to read, understand, and explain profit and loss statements pertaining to our location in order to pinpoint problem areas and successes.… Show more GameStop is the world’s largest multi-channel video game retailer. Their target market ranges from very young kids to older adults just discovering what games fit them. As the Assistant Store Manager, I was responsible for meeting and exceeding sales goals, customer service, project management, training, and keeping up the store appearance. I was also expected to read, understand, and explain profit and loss statements pertaining to our location in order to pinpoint problem areas and successes. Highlights:— Excellence in customer service with positive responses from customers that I specifically made their experience enjoyable— Helped train other employees that have since been promoted— During Store Manager absence, successfully took over his tasks and helped store to prosper— Received compliments from the district manager and area manager— Raised my proficiency with 10-key keyboard input to an adept level— Quickly learned and able to navigate store connection network titled “GoStores” for key communications and date from corporate Show less

Blockbuster is a world leader in rentable, home entertainment including movies, video games, and, at one point, music as well. I started on the bottom as a customer service representative and worked my way up to the position of Assistant Store Manager while attending and graduating from college. My tasks varied widely from cleaning restrooms and mopping the floors to coordinating product and personnel transfers between stores. My most common responsibilities included meeting and exceeding sales… Show more Blockbuster is a world leader in rentable, home entertainment including movies, video games, and, at one point, music as well. I started on the bottom as a customer service representative and worked my way up to the position of Assistant Store Manager while attending and graduating from college. My tasks varied widely from cleaning restrooms and mopping the floors to coordinating product and personnel transfers between stores. My most common responsibilities included meeting and exceeding sales goals, customer service, shipping and receiving, scheduling, team management, inter-store communication, and keeping up store appearance.Highlights:— Multiple promotions after graduating from college and opening availability— Positive reports from corporate where customers called general line to offer good feedback— Learned new timecard and personnel program in first year and trained new employees on it — Experience interviewing, hiring, and training prospective employee with the Store Manager, including doing the paper work and human resources input in the computer.— First experience with shipping, receiving, and product advertising Show less