Anthony Martinez Email & Phone Number

Winter Springs, FL, US

* Defines and oversees all customer related account management, customer support, performance consultation and retention activities * Oversees the performance management playbook, processes and execution * Jointly establishes KPIs and goals with Executive leadership * Drives outcomes in delivering to goal by ensuring process follow through, process.

In addition to managing the performance and account relationship of Automotive Groups through service and consultation, the Director of Group Performance also manages all regions and assignments while supervising the consultation of other performance managers. This role reports directly to the Vice President of Sales and Marketing.

As a Performance Manager I am responsible for client retention, harvesting additional accounts and expanding within current automotive dealer groups. My role is to help customers at the group level visualize their work as processes and help managers visualize workflow and efficiency. I do this by using improvement methodology and tools; they are the guides.

Orlando, Florida, United States

Orlando, Florida Area

• Director of Greenway's Reconditioning and Prep CenterThe reconditioning and prep center department is responsible for mechanically repairing and cosmetically detailing all New, Used, and Purchased vehicles that are.
• Managed 50 employees, the service of thousands of vehicles and the P & L gross over $500,000 a month.
• Effectively reduced the cycle time from start to finish of the entire process from over 7 days to under 3 days. That time saved cut holding costs and expenses in half while pushing inventory turn.
• Responsible for maintaining all FCA and Ford standards for New, Certified Pre Owned and preowned vehicles.
• Implemented Lean production and Six Sigma practices and standards changing the process of vehicle reconditioning. This process has now been adopted by other stores in the group as a standard.Responsible for all HR.
• Constantly worked on innovation to increase gross and reduce costs. The two latest examples included adding new car services and reducing detail supply costs by over 10% through price negotiation and inventory control.

Orlando, Florida Area & Atlanta, Georgia

• Responsible for improving the “First Time Complete” Builder Signoffs and for assessing, monitoring and making recommendations for improving all aspects of quality within the Builder Center. This included the entire.
• Analyzed cost to resolve data, identifying areas of greatest opportunity and work with other center personnel to define and implement action steps which can reduce these costs
• Worked with teams to provide feedback on areas which can impact quality including:Sales Team
• Monitored the sales process to minimize any impacts on quality, including the customer set-up process.
• Worked with Sales Manager to monitor pricing variances and identify/recommend improvement actions.
• Worked with sales professionals to ensure expectations/processes have been adequately set/explained with the builder customer. Developed training and other communications tools as appropriate. Customer Service Team

Orlando, Florida Area

Planned, coordinated and budgeted the construction of over 5 different communities in accordance with the Inland Home Building Standards. Supervised over 400 activities from different building partners for each home. Provided personal customer service to each home owner during construction and after ensuring company exceeded their expectations. Managed.

Construction Manager/Project Consultant: Responsible for managing the scheduling, execution and inspections for public works building projects and improvements. Priority clients and projects are railroad and tunnel improvements. Provides consultation to project and territory managers on construction management and engineering plans and specifications.

Orlando, Florida Area

Supervised over 400 activities from different building partners for each home. Provided personal customer service to each home owner during construction and after ensuring company exceeded their expectations. * Lead company transformation into Lean Culture with the help of consulting team by coordinating and leading PDCA, Kaizen and waste elimination.

Responsible for all phone prospects and lost floor sales. Other duties included floor sales rotation and cold calls. Worked with Finance Director to monitor gross income on sales and coordinated with financial lenders for loan approvals

• Tank Company Executive Officer: Second in command of an Abrams Tank Company and responsible for the training, discipline and safety of 74 people. Maintenance manager for 14 tanks, 3 light tracks, and 4 wheeled vehicles.
• Decorated Combat Veteran for Actions in Baghdad and Fallujah, Iraq
• Supervised transportation units shipping/railing containers, vehicles and weapons from Iraq to Savannah, Ga with 100% accountability equaling over 100 million dollars.
• Commanded dozens of combat patrols in downtown Fallujah, Iraq with a 100% mission success.Armor Battalion Assistant Operations Officer: Tracked and reported operations in garrison and tactical environments for 600.
• Served as Task Force “Battle Captain” during the initial attack into Baghdad for Operation Iraqi Freedom.
• Managed land occupation of coalition forces in downtown Baghdad and coordinated with British and Australian Special Forces to establish an embassy for the United Kingdom and Australia.Tank Platoon Leader: Supervised 18.

Florida

Enlisted Infantry Soldier in the Florida National Guard.