Anu K. Email and Phone Number

Oversee the Conversation Platform , responsible for enhancing and scaling communication tools that connect Salesforce users with customers across various channels, such as SMS, chat, email, and social media and Voice. Experience in implementing Conversational AI(NLP, sentiment analysis, chatbots) within conversational engagement, ensuring that businesses can manage interactions, track customer preferences, and deliver personalised service at scale.

Managed the Global compliance user experience platform which is responsible for customer onboarding, product provisioning and user identification/ verification (KYC/KYB/CIP) for PayPal Inc users and its adjacencies such as Venmo, Braintree and Xoom.A Data Compliance professional with experience in regulatory compliance, data privacy, and governance within technology-driven environments. Skilled in implementing compliance frameworks, ensuring adherence to GDPR, CCPA, HIPAA, and other regulations, and driving cross-functional collaboration to manage risk..

Have worked as a product manager in the Data governance and Mobile payments- Digital wallets space rolling out features for the HSBC retail customers to drive engagement and customer satisfaction. ▪ Experienced in Product Management- Backlog Maintenance, Feature prioritization, Burn-Down and Stakeholder & Release Management, Feedback Loops and Funnels▪ Conducting customer workshops- Focus Group Interviews, Product Design workshops, Pilot Launch Strategy, Customer Launch Strategy, Marketing Strategy and Conducting User Training▪ Product Ownership- Goal Setting, Sprint Planning, Attending Scrum Events with teams, Reviewing Product increment during Sprint

Worked as a product owner in the middle office space and managed a suite of applications used for PnL calculation of derivatives trade.Also worked in the capacity of a risk manager to identify risk(calculating VaR) and set up processes in place to preempt risks while settling and reconciling derivative trade transactions.

Worked as an IT business analyst for a suite of applications to manage the settlement of derivatives trade, in the back office.Worked with the operations and development teams to identify opportunities to achieve state through processing of the trade settlements.

Worked as a tester/developer for an inhouse fraud management system for Citibank