Apiffany White Email & Phone Number

Atlanta, Georgia, United States

• Managing VMware infrastructure environment with 100 plus guest operating systems like windows servers and other virtual Servers.
• Creating applications in virtual machines to replicate issues
• Working with IT security engineers to troubleshoot and implement security systems
• Familiarity with operating systems (Windows/Linux), workstation/servers, support software based applications
• Proficient with MySQL and Apache
• Installing, configuring, troubleshooting and managing virtual infrastructure.

Atlanta, Georgia, United States

⦁ Resolve customer complaints or answer customers questions regarding our integrations that that deal with the issues that come in, setup related questions, and escalated issues with the integrations. ⦁ Managed tickets within the Salesforce platform on a daily basis to manage accounts, track service level agreements, contact customers, and leave internal.

Norcross, GA

• Resolve customer complaints or answer customers' questions regarding policies and procedures
• Confer with customers by telephone or through tickets to provide information about fixing issues or making configurations to their account.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Troubleshooting quickly and effectively within a two hour time period.
• Use Salesforce on a daily basis to manage accounts, track Service level agreements, contact customers, and pick up tickets.
• Check to ensure that appropriate changes were made to resolve customers' problems.