Apiffany White Email & Phone Number

Atlanta, Georgia, United States

• Managing VMware infrastructure environment with 100 plus guest operating systems like windows servers and other virtual Servers.• Creating applications in virtual machines to replicate issues• Working with IT security engineers to troubleshoot and implement security systems• Familiarity with operating systems (Windows/Linux), workstation/servers, support software based applications• Proficient with MySQL and Apache• Installing, configuring, troubleshooting and managing virtual infrastructure.• Use Root Cause & System Log Analysis and reporting• Help clients with monitoring Server performance• Helping with the installation, migration, and upgrade of our server product.

Atlanta, Georgia, United States

⦁ Resolve customer complaints or answer customers questions regarding our integrations that that deal with the issues that come in, setup related questions, and escalated issues with the integrations. ⦁ Managed tickets within the Salesforce platform on a daily basis to manage accounts, track service level agreements, contact customers, and leave internal comments to with updates everyday with changes and updates made on the case. ⦁ Helped troubleshoot integration issues with the Salesforce application such as Salesforce admin issues, troubleshooting issues with information syncing between the systems, Salesforce App issues, and issues when using an API to carry information from the Cvent core system to Salesforce. ⦁ Troubleshooted issues with Marketo and Eloqua which are also 3rd party CRM tool ( Customer relationship management) where we are able to send information into the system. I worked with setups and troubleshooting any integration failures. I also worked with client developers if they had any questions or issues in regards to having a custom API integration via Scribe. ⦁ Worked a majority with clients using the API integration. i. Made API calls on both the clients accounts and within test environments. ii. Scheduled calls with clients to explain how the API works, limitations, show-cased examples, and troubleshoot major issues occurring on their systems. iii. Used logging and reporting to track issues happening in clients accounts. ⦁ Worked Onsite with clients ii. Made sure that all the tech arrived and was accounted for. iii. Setup the devices for use. (ipads, scanners, printers, wifi routers, etc) iv. Helped client with any onsite issues that may occur. (ex. printer malfunctions, scanner issues, integration issues, and platform issues as well) and anything additional that they may need help with.v. Was in charge of checking that all the items were accounted for and shipped back accordingly.

Norcross, Ga

• Resolve customer complaints or answer customers' questions regarding policies and procedures • Confer with customers by telephone or through tickets to provide information about fixing issues or making configurations to their account. • Enter commands and observe system functioning to verify correct operations and detect errors.• Troubleshooting quickly and effectively within a two hour time period.• Use Salesforce on a daily basis to manage accounts, track Service level agreements, contact customers, and pick up tickets.• Check to ensure that appropriate changes were made to resolve customers' problems.• Provide technical assistance to computer users. • Provide assistance relating to computer hardware and software, including white listing, clearing cache and cookies, and electronic mail.• Make configuration changes using XML. • Run basic queries in SumoLogic to find errors in logs.