April Powers Email & Phone Number

Tampa/St. Petersburg, Florida Area

Internally recruited to serve as a senior paralegal managing workflow and assignments in a fast-paced corporate legal transactions department. Principal duties and responsibilities to department include: Serve as contracts administrator and software superuser (system user with elevated access rights) responsible for training and maintenance of enterprise-wide contract and relationship management software; handling all corporate-level and care center-level requests for legal contract review, requiring initiation and management of workflow and timeline from inception of request through completion of attorney review; maintaining, overseeing, and managing the administration of a cloud-based contracts database, repository, and workflow system; coordinating and managing company-wide reporting requirements in order to meet deliverables and time-sensitive deadlines; identification and auditing of accounts receivable accounts; serve as liaison to outside counsel in guardianship matters for various states.

Selectively recruited from corporate office of client’s predecessor-in-interest to serve in a demanding position as corporate litigation paralegal for the nations’ sixth largest long-term health care company. Reviewed, organized, and categorized all litigation files from inception and discovery through final resolution of matter; prepared, drafted, and served all discovery responses at attorneys’ direction; oversaw the progress of document collection for production through various support departments; managing document productions; document and factual research; handling of court filings; and maintenance and active monitoring of all court-mandated deadlines.

Provided key legal support to for Company’s in-house lawyers managing litigation portfolio for 120+ Long Term Care nursing facilities operating in 17 states with approximately 18,000 employees and worth over $1 billion in annual revenue.Acted as liaison between outside counsel and in-house counsel; organized and maintained the company’s legal files, both originals and electronic; Reviewed, assigned, and tracked all new Florida Notices of Claim to Initiate Litigation (inception of presuit); managed an average case load of 50-55 matters during entire presuit period; handled all presuit document productions; played an integral role in attorney mediation preparation; actively monitored and maintained all presuit deadlines to assure timely disposition of matters and Plaintiff’s compliance with statutory prerequisites to the initiation of a lawsuit.

Internally promoted to a more prominent role with added responsibility within the company.Acted as primary technical support to Florida and Louisiana licensed insurance agents; conducted web-based training sessions for all agents on insurance quoting software and related underwriting guidelines; managed departmental email account, fielded general inquiries, and escalated and assigned higher priority items as appropriate; researched issues related to agent commissions and provided agents with ad hoc reports regarding their respective books of business; reviewed and logged cancellation and non-renewal notices from insureds for the underwriting department to assure the correct and timely processing of requests by the customer service department; handled call escalations and assigned in testing, training and rollout of new quoting software system.

Internally promoted to adjuster position after successful completion of state licensing requirements while working full time.Responsible for making initial contact with insureds and assessing claim severity; investigated and evaluated property claim files, including reviewing repair estimates and issuing payment to insureds; explained policy coverage or denials of coverage to customer based on appropriate contract and endorsements; and trained support staff and assisted in the development of a new organizational structure to ensure timely handling and processing of claims.

Assigned all claims to internal adjusters, prepared files, confirmed billing history, prior loss history; maintained internal claim tracking log and departmental email box; responded to general inquiries; distributed reports and administered independent adjuster assignments; created claim manuals; assisted in creating training presentations; obtained all certified policies for adjusters; ordered all police and fire reports; and handled all document scanning and uploading for department.

Handled general insurance inquiries from clients; assisted agents and office manager in the development and implementation of marketing programs; balanced daily bank deposits; handled business and personal transactions for agents, including travel arrangements; distributed all service and claim emails to individual agents for follow-up; handled client requests and general questions on mortgage products, vehicle loans and other bank products; and assisted financial services specialist with all follow-up requirements to assure issuance and delivery of all insurance and mutual fund products.

Selected by management to serve as a mentor for new employees and assist in their training; primarily responsible for member on-boarding, servicing, facilitating product sales, and strengthening and retaining member relationships through needs assessments at a Fortune 500 group of companies offering banking, investing, and insurance to individuals and families that serve or served in the United States military.