Abdullah Al Arafat Email & Phone Number

Dhaka, Bangladesh

Software development:  Lead the development of the digital product for land port operation automation. Lead AS-IS process review of the manual system and propose TO-BE design for digital transformation. Lead and guide the software development team to design, develop, test and implement the digital system. Lead requirement analysis and design of integration interfaces. b) IT infrastructure planning and implementation: Lead and guide the hardware vendor to plan and deploy the IT infrastructure network. Evaluate the hardware specifications and ensure all the hardware meets the site requirements.c) Procurement management: Develop ToR, lead and manage the procurement process of selecting competent IT vendor. Prepare and finalize the contract documents and ensure approval from donors and government stakeholders. Ensure all the contracts are finalized within the project budget and timeline.d) Project management: Planning out the blueprints for software projects, including defining the scope, key deliverables and milestones, budget allocation, vendor management, risk assessment and contingency plan. Prepare software and hardware budget and ensure donor approval. Prepare project roadmap and ensure timely delivery of activities. Support program head in Government and donor relationship management, donor reporting and budgeting of the project.  Support the project team to prepare Technical Assistance Project Proposal and other necessary project documents. Support the project team to manage the stakeholders for smooth implementation of the project. Support monitoring and evaluation team to determine AS-IS process performance and measure the outcome and impact of the change.

Dhaka, Bangladesh

Lead innovation and development of the digital product for e port management system.Analyze current process and redesign for process simplification and improvement.Design and implement digital service with the users following design thinking approach.Lead and guide product design research and prototype development for solution design and validation.Planning out the blueprints for software projects, including defining the scope, key deliverables and milestones, budget allocation, vendor management, risk assessment and contingency plan.Lead and guide the manual system review and existing software assessment process.Provide oversight and guidance to the software development team to architect, design, build, test and implement solutions.Oversee the product documentation in accordance with the best practices.Develop ToR, lead and manage the procurement process of identifying, selecting and managing competent IT vendor for developing the digital product.Support project team in detail activity planning, stakeholder management and proactive risk management.Support baseline study to determine AS-IS process performance and measure the outcome and impact of the change.

Chattogram, Bangladesh

 Analyze, elicit, prioritize, validate and document client business requirements. Gather requirements via focused group discussions, process observation and user journey analysis. Analyze business processes and provide consultation for process improvement scope. Participate in RFP preparation and assist client throughout the procurement process including defining scope of work, key deliverables, technical evaluation criteria and assessment and selection of software vendors. Translate customer requirements into technical solutions (high level design) in a clear manner that is comprehensible to developers/project team. Performs assessment of the designed solution to ensure that the solution meets the acceptance and evaluation criteria and meets the approved requirements. Prepare design artifacts like use case, data flow diagram, sequence diagram, system architecture and design documentation like SRS and define system specification. Plan project detail activity, milestone, schedule and effort estimation, risk assessment, user story acceptance criteria, overall project success criteria and project transition management.Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.

Gulshan 2 Dhaka

 Identification, documentation and review of Bangladesh requirement for the OpenCRVS product. Conduct interviews and work with stakeholders to understand business, functional and technical requirements. Work with the key stakeholders to map civil registration and related processes and design specifications into wokrflow diagrams using BPM tools. Review and assess existing documentation and system to elicit key business and system requirements. Support in the development of user stories based on business, functional and system requirements. Work closely with global OpenCRCVS team to communicate requirements, validate product workflows and designs and respond to design questions. Testing the system at a high level to ensure it meets business requirements and support the UAT process. Maintain strong working relationship with a range of government and development partners stakeholders to effectively understand requirements and communicated accurately to the design and development teams.

Chattogram, Bangladesh

Lead a team of software engineer, system and database administrator to manage incident, service and change request reported by clients.Supervise and review the work of Software engineers engaged in the implementation, design and maintenance phase of client projects.Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, tests and maintenance.Delivering completed software products to clients and performing regular checks on the products` performance.Manage stakeholders, report project progress and performance and act as a single point of contact for end to end service delivery.

Dhaka

• Lead a team for operation and maintenance of Commission Management System (Asystem that Disburse Commission for Grameenphone Distributors and retailers).• Manage L1 and L2 support according to agreed SLA.• Ensuring ISO 20k and 27k1 standard for service delivery.• Contribute to business requirements development and solution designs.• Execute and monitor daily ETL of CMS to load source data.• Analyze daily operational exceptions, errors and build solutions.• Design the ETL for proper data validation according to business logic.• Plan and establish control to prevent source data error and data gap identification.• Analyze transactional data to architecting/design the change as per the business requirement.• Identify new potential data source as per the business logic and propose data source modification/new data source integration for commission plan implementation.• Design and develop new data source integration/modification in ETL.• Perform integration, functional and rigorous testing and deploy new releases with proper documentation. Prepare data processing and gap report for operational governance.• Lead and manage the application maintenance and release team of in house developed applications.• Lead and mentoring the team to resolve incident, service and change request ensuring ISO 20k and ISO 27k1 standard guideline.• As a Control and Service owner plan and roll out CDP (Client data protection) controls across the organization to ensure ISO 27K1 standard.• Control owner of administrator Access, Firefighter ID, Least privileged access, User access management controls of Application maintenance and Production Support services.• Capability development throughout the Enterprise Service team to deliver the CDP artifacts.• In house application Technical lead for different projects e.g. Application migration, Active directory migration.

 Work with Oracle Receivable, Payable and Cash management module in ERP. Batch processing (Bulk invoice, bank statement, money receipt, replacement kit) in ERP. Query development for data extraction. Functional support to ERP end users. Troubleshoot Oracle apps 11i concurrent request to resolve data processing issues.

Key Responsiblities:Provide IT support and Services to end users to solve their IT related problems and service requests.Service monitoring through mail, uspsd and ensure services according to SLA. Installation, configuration and trouble shooting of different in-house software applications. First level setup and configuration of LAN/WAN/WLAN.Move physically other offices at head office premises extensively to work on IT infrastructure.Design and participate in end user awareness and skill enhancement program of IT service desk.Prepare and organize report of IT customer service.Provide ERP techno functional support to business users.

Provide IT support and Services to end users to solve their IT related problems and service requests.Service monitoring through mail, uspsd and ensure services according to SLA. Installation, configuration and trouble shooting of different in-house software applications. First level setup and configuration of LAN/WAN/WLANShall need to move physically other offices at head office premises extensively to work on IT infrastructure.Shall need to design and participate in end user awareness and skill enhancement program of IT service desk.Take part in the preparation of various IT service desk related documentation.Take part in some important project e.g. IPCC, DST, MFE, HRMS.