With more than 16 years of experience in IT service delivery, systems operations and maintenance, business analysis, and project management, I am currently serving as a Technical Lead at Swisscontact. In this role, I lead the innovation and development of the digital product for the Bangladesh Land Port Operation. My goal is to automate and streamline land port trade procedures, improving both efficiency and transparency in the trade process.As a digital transformation expert, I apply design thinking approach to analyze the current process and redesign it for improvement. I also plan and prepare the digital transformation roadmap, define the project scope, key deliverables and milestones, allocate the budget, lead the procurement procurement process, vendor management, stakeholder management, assess the risks and contingency plans. I provide oversight and guidance to the software development team to gather, identify and document the requirements, prototyping and validate the solution, high level design, build, test and deployment, ensuring the quality and usability of the product. I also oversee and manage the hardware supplier for hardware planning and deployment.
Listed skills include Sql, Erp, Troubleshooting, Information Technology, and 13 others.