• Deliver packages to over 150 customers daily, ensuring efficient and timely delivery.• Engage professionally with customers to confirm delivery preferences and gain access to secure locations.

● Taught Mathematics to secondary school students.● Helped students with SAT, ACT preparation.

● Customer Order Management: Worked with Home Depot, Canada to ensure smooth and seamless experience for store associates placing orders on the COM( Customer Order Management ) portal.● Stakeholder Collaboration: Collaborated with stakeholders across various functional areas to fine-tune applications.● Record Keeping: Documented testing procedures and test cases on Project Management Software for developers and future testing use.

CLIENT ENGAGEMENT AND RELATIONSHIP BUILDING● Served 50+ clients on a daily basis.●Translated prospective clients into customers by responding to client-initiated contact andfocusing on client education using brochures, campus tours, and demo classes, leveragingtechnology to deliver a memorable client experience, drive sales, build trust, and retain andgrow business.● Actively engaged with clients to further understand their individual needs and offer customized solutions, viz., special discounts to the economically weak, scholarships to academic toppers etc.COMMUNICATION & INTERPERSONAL SKILLS● Created communication channels with students, parents, and colleagues via Whatsapp and Facebook for relationship building and feedback generation.LEADERSHIP & TEAM MANAGEMENT● Led a diverse team of 10+ educators and co-workers, ensuring an enriched learning experiencefor students.● Carried out staff assessment and gave inputs to decide upon the matters of promotion, retention andtermination.ADMINISTRATIVE & ORGANIZATIONAL SKILLS● Carried out and coordinated various tasks, viz. compilation and gradation of exams,preparation of study materials, worksheets & assessments, inventory maintenance of officesupplies, execution of the budget, and ensuring compliance to organization's policy.TECHNOLOGY PROFICIENCY, PROBLEM-SOLVING AND ADAPTABILITY● Increased sales and student enrollment by 40 % in the post-COVID era, thus bringing it back to pre-COVID levels by incorporating technological solutions like Google Classroom, Zoom, Mobile application etc.● Proficiency in Microsoft Office and Social Media Marketing.DATA ANALYSIS & REPORTING● Developed and maintained records and reports for students' attendance, grades, fee paymentsetc. and analyzed the same to track students' progress.● Improved student retention rates from 80% to 95% during my time as Manager.

TEACHING & MENTORING● Taught topics like Sets, Relations & Functions, Calculus, Algebra, Coordinate Geometry, Vectors, Linear Programming and the whole range of topics of Quantitative Aptitude.● Mentored thousands of students preparing for exams like JEE, NDA, CDS, SSC, IBPS etc. and led them to success.COMMUNICATION● Created and sustained communication channels involving students and parents to ensure regular evaluation and feedback thereby ensuring improved learning outcomes.● Achieved 100% success rate for class 10th and 12th students, leading to increase in student enrollment and retention.

● Fostered a positive store experience by treating all customers in a fair and consistent manner.● Conveyed knowledge regarding product, promotions, and special events to customers for more effective selling.● Built repeat customer base through excellent service.