Arashdeep Singh Email & Phone Number

Vancouver, British Columbia, Canada

• Provided technical support for lululemon’s Delta and Tilbury distribution centers, resolving hardware and software issues efficiently.• Ensured timely resolution of support tickets, consistently meeting SLA requirements through the ServiceNow system.• Delivered critical support for Manhattan Active WMS and Manhattan WMS 2013, ensuring optimal performance for warehouse operations.• Automated IT hardware setup using Microsoft Intune and Autopilot, streamlining device deployment across distribution centers.• Staged and deployed user devices during peak seasons, ensuring readiness with minimal manual intervention.• Collaborated with IT teams and vendors to maintain infrastructure and manage diverse hardware, including desktops, printers, and servers.• Executed strategic device repairs to optimize uptime, ensuring unwavering commitment to excellence in all service operations.

Burnaby, British Columbia, Canada

• Installed all required applications and features on each device to meet organizational needs.• Streamlined device setup by enrolling all machines into Active Directory and using Microsoft Intune and Autopilot for efficient, hands-free provisioning and management.• Addressed technical issues such as port security and network troubleshooting to ensure secure, reliable system operation.• Provided daily reports with detailed documentation, keeping management informed of progress and any issues.• Conducted a post-project review with the project manager to assess outcomes, improvements, and future steps.

Tsawwassen, British Columbia, Canada

- Escalated complex tickets to senior technicians, system administrators, and network analysts.- Diagnosed and resolved a variety of computer issues, including virus infections, bloatware, and operating system malfunctions.- Configured and maintained desktops, laptops, and servers to ensure optimal performance.- Delivered support and maintenance for desktops, notebooks, and server systems.- Offered technical assistance for wireless devices such as desktops, laptops, printers, routers, and modems.