Arashdeep Singh Email & Phone Number

Vancouver, British Columbia, Canada

• Provided technical support for lululemon’s Delta and Tilbury distribution centers, resolving hardware and software issues efficiently.
• Ensured timely resolution of support tickets, consistently meeting SLA requirements through the ServiceNow system.
• Delivered critical support for Manhattan Active WMS and Manhattan WMS 2013, ensuring optimal performance for warehouse operations.
• Automated IT hardware setup using Microsoft Intune and Autopilot, streamlining device deployment across distribution centers.
• Staged and deployed user devices during peak seasons, ensuring readiness with minimal manual intervention.
• Collaborated with IT teams and vendors to maintain infrastructure and manage diverse hardware, including desktops, printers, and servers.

Burnaby, British Columbia, Canada

• Installed all required applications and features on each device to meet organizational needs.
• Streamlined device setup by enrolling all machines into Active Directory and using Microsoft Intune and Autopilot for efficient, hands-free provisioning and management.
• Addressed technical issues such as port security and network troubleshooting to ensure secure, reliable system operation.
• Provided daily reports with detailed documentation, keeping management informed of progress and any issues.
• Conducted a post-project review with the project manager to assess outcomes, improvements, and future steps.

Tsawwassen, British Columbia, Canada

- Escalated complex tickets to senior technicians, system administrators, and network analysts.- Diagnosed and resolved a variety of computer issues, including virus infections, bloatware, and operating system malfunctions.- Configured and maintained desktops, laptops, and servers to ensure optimal performance.- Delivered support and maintenance for.