Amy Reyes, Pmp® Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Technology is only a vehicle to achieve your business objective. Help me, help you streamline your authentication process while fighting fraud in your voice channels.We will navigate together the technology and compliance landscapes while looking into process improvements within your existing operations.

Boulder, Colorado, Us

The Sweater Cashmere Fund is the VC fund for everyone and the flagship fund for Sweater Ventures. The Sweater Cashmere Fund seeks to provide long-term capital appreciation through an actively managed portfolio of private, venture capital investments.

Hackensack, Nj, Us

• Superintend and develop solutions for the engineering team for the financial services vertical in Americas including U.S., Canada, and Latin America.• Present Vidyo and video banking as value propositions to CIOs, CTOs, and business leaders.• Act as consultant to help build business cases, answer RFIs/RFPs, and overcome any technical and security questions.• Use video as customer engagement solution for FIs to bridge the digital gap and humanize remote interactions.• Offer feedback to senior management on areas for improvement.• Produce technical plan for strategic accounts; serve as customer engagement consultant, customer advocate, and technical lead.• Consult on and help design various projects close to $1M in budget.• Create proposal templates for various projects.But, why Vidyo? Vidyo enriches people's lives by embedding real-time video into digital communications in the moments that matter most. Millions of people around the world connect visually every day through Vidyo’s secure, scalable technology and cloud-based services. Its patented platform integrates with virtually any application environment, network, and device to deliver the highest quality experiences that strengthen teams, build trust, solidify relationships, and improve quality of life for everyone.At Vidyo, we help financial services organizations bring human interactions into digital experiences as well as bring digital interaction into branch experiences. As we see it, sometimes the value of speaking face-to-face with a real person increases satisfaction and loyalty, grows revenue, and increases share of wallet. Through the power of video customer engagement, both financial services organizations and their customers benefit from the face-to-face interaction. See http://info.vidyo.com/2018-video-banking-survey-dyn.html to learn strategies to capture and create value from video banking.

Hackensack, Nj, Us

• Directed the solutions engineering team for financial services vertical in Americas; focused on customer engagement solutions.• Utilized video as face-to-face tool in a digital environment• Designated as customer engagement consultant and technical lead.• Awarded Sales Excellence Award FY18 for “Most Valuable Solutions Engineer”.• Planned Customer Engagement Discovery workshop.• Consulted with teams on the design and scope of projects upwards of $800K.

Hackensack, Nj, Us

• Guided technical engagements for financial services vertical in U.S. and Canada, including POCs and security reviews; served as customer engagement technical lead for North America.• Earned Sales Excellence Award FY17, “The Queen Bee of Customer Engagement”.• Developed and maintained reference architecture diagrams for Vidyo deployments• Provided guidance of design and scope on various projects upwards of $800K.

Panama, Panama, Pa

• Managed Technology Services division which was comprised of five areas of focus, UC, Networking, Structure Cabling, Project Management, and Customer Service, +45 technicians and engineers aligned to solutions portfolio.• Liable for maintenance, support, implementation, customer satisfaction, and project management as well as strategic planning for the TS division.• Certified readiness and effectiveness of TS engineers and technicians in all lines of business.• Constructed organizational procedures and processes.• Tracked new services, opportunities, and developed the Go To Market strategy accordingly.• Ensured solutions were delivered as expected; accountable for billing.• Appointed to Executive Committee.• Architected and deployed a career path program for the division.• Reduced execution/implementation time, increasing bottom line results.• Presented a comprehensive budget and execution plan for 2016.

Houston, Texas, Us

• Determined, planned, and executed capability strategy to help accelerate EG into New Style of Work and New Style of IT.• Integrated resources and efforts into a common framework across EG that helped assess, develop, and track employees and managers capabilities, as well as New Style Of IT, New Style Of Work, and roles/ activity development framework.

Houston, Texas, Us

• Supported HP Server Research and Development organization.• Provided support to IT Infrastructure consulting business; served in project manager role for TS Consulting & TS Consulting Certification program WW from 2010-2013. • Built relationships with managers as a valued partner in business to identify priorities and take ownership for whole learning experience.• Collaborated with client groups such as business groups, defined HP client groups, or functional groups to identify development solutions within the defined L&D strategy.• Crafted strategic development plans aligned with business priorities for business managers.• Directed business group; defined HP client group and functional group development budget and required financial metrics.• Consulted with Human Resources and various business segments to define capabilities specific to client groups.• Guided on development and delivery of learning solutions that supported client group priorities.• Supervised and coordinated WW learning activities for client infrastructure and IT assurance, impacting more than 1K individuals WW.• Won Team Impact award in Q2FY13 for Data Center Consulting bootcamps and TS Consulting Learn2Earn Portal; award for the leadership of the Panama Hub Skills Assessment and Development Program – 2012; People’s Choice Awards as “Creative & Innovative” for L&D – 2012; award for Great Project Leadership on Ask the Experts’ Program - 2011; award for work planning and training organization – 2011.

Piscataway, Nj, Us

Piscataway, Nj, Us

Provide guidance to the IEEE stundent branches in PanamaConsult about activities plan and membership

Panama, Panama, Pa

• Presented solutions to customers as well as to managers, CIO, and VPs.• Devised PBX, LAN, and cabling solutions for enterprises and hotels.• Oversaw contact center and unified communications solutions design.• Partnered with data center on design and system implementation.• Provided advice on IP video cameras solutions, including design.• Designed Microsoft OCS solutions, Exchange solutions for Unified Messaging.• Created RFPs and responded to inquiries.• Served as Account Manager for Panama Canal Authority.• Involved in various project management duties. • Offered cabling solutions design and project management for more than 900 points.• Branches and High Availability PBX Designs. • Acted as speaker for Microsoft OCS solutions; devised solutions and produced OCS sales; served as final user and administrative trainer.• Functioned as project manager on Marriott Hotel, structured cabling for both towers; ACP, High Availability PBX; ACP, OCS platform installation and end user training; Westin Playa Bonita, cabling solution; and Liberty Technology, data center design.

Panama, Panama, Pa

Communicated with various customers on follow ups and installations.• Assured Customer Satisfaction.• Reactivated 10 client accounts, selling over $200K.

Piscataway, Nj, Us

- Provide guidance to Student Branches in the Region- Represent the students in the Regional / WW meetings- Be part of the committee that organize the Reunión- Regional de Ramas- Review requests to host the next RRR meeting

Panamá, Panamá, Pa

• Accountable for call center installation and administration.• Updated dial plan and managed PBX maintenance, analog, digital and IP phones configuration.

Engineer, Electronics And Telecomunication

Magister, Computer And Information Systems Security/Information Assurance

Bachelor, Science