Subgrade inspectionsCaisson inspectionsPavement inspectionsSupervision of on-road and off-road borehole drillingSupervision of monitoring well installation and decommissioningHand augering of off-road boreholesSoil sampling and classificationLogging of rock coresSurveying

Troubleshoot issues in regard to Office 365 applicationsHandle complex billing scenariosCollaborate with team leads for analyzing and resolving complex casesTake ownership of critical cases and improve company productivityMaintain the minimum work standards set by the organizationMeet the expected monthly requirements set by supervisorAssist team leads and other agents during spontaneous surges in work volumeTrain and mentor the newly hired representativesHelp… Show more Troubleshoot issues in regard to Office 365 applicationsHandle complex billing scenariosCollaborate with team leads for analyzing and resolving complex casesTake ownership of critical cases and improve company productivityMaintain the minimum work standards set by the organizationMeet the expected monthly requirements set by supervisorAssist team leads and other agents during spontaneous surges in work volumeTrain and mentor the newly hired representativesHelp new ambassadors familiarize with the work environment and conveniently settle into their workspaceDISTINCTIONS:Held coaching sessions within 3 months of joining the organizationPromoted to Microsoft 365 Business Technical Advisor II within 5 monthsBecame an interim pod lead in 9 monthsWas assigned the ‘Pod SME’ role within 10 monthsClient feedback recognized by MicrosoftRecognition by Microsoft for work organizationRecognized in Sherweb’s ‘Wall of Fame’ 3 times including:Winning the award for the highest quality of work in the entire ‘Concierge’ departmentWinning the ‘Most Valuable Raver’ awardFinishing as one of the ambassadors for closing the highest number of cases in a monthRecognized by different supervisors for teamwork and effort Show less

Troubleshoot issues in regard to Office 365 applicationsHandle complex billing scenariosCollaborate with team leads for analyzing and resolving complex casesTake ownership of critical cases and improve company productivityMaintain the minimum work standards set by the organizationMeet the expected monthly requirements set by supervisor