Cloud Automation Engineer
CurrentMonitoring and responding to alerts for Align and managed service customer equipment.Support application monitoring for Azure and other cloud application architecturesMonitor infrastructure component for CPU, memory, disk space, and I/OImplement application monitoring, synthetic and real user monitoring solutions following best practices across the enterpriseLeverage RMM tools to troubleshoot network and systems issues impacting Align clients.Hands-on experience supporting… Show more Monitoring and responding to alerts for Align and managed service customer equipment.Support application monitoring for Azure and other cloud application architecturesMonitor infrastructure component for CPU, memory, disk space, and I/OImplement application monitoring, synthetic and real user monitoring solutions following best practices across the enterpriseLeverage RMM tools to troubleshoot network and systems issues impacting Align clients.Hands-on experience supporting on-site datacenterApplying industry best-practice security standards to deploy process improvements via scripting on Azure cloud platformFamiliarity with PowerShell and python scripting use in Azure platform and Microsoft online API’sMaintain scripts, templates, and documentation as it pertains to infrastructure automation.Improving efficiencies by engineering advances of Align toolset (including but not limited to: LogicMonitor, ConnectWise, IT Glue, O365, Active Directory)Developing processes to give instruction for responding to automated tasksHandling ticket queue and ensuring accuracy of resultsParticipates in the discussion of applications performance and infrastructure outage incidents to provide solutionsServe as escalation point for NOC Analysts, and work with Cloud Operations Manager to monitor qualityCollaborate with all relevant IT resources to develop preventive measures and automated remediation of production issuesDevelop processes to monitor and alert for critical business transactions and applications to catch an issue before the impactDocument information such as configuration, installation and user guides following process standards Show less
