Katie Armstrong Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

• Role: Change Manager, Mergers & Acquisitions at an Enterprise Software Company
• Manage successful transition of customers, partners, and internal teams to combined acquired/acquirer business model and operations, for ~$2 billion acquisition
• Design and implement cohesive Agile Change Management strategy for tracking metrics and behaviors, ensuring change activities are outcome-focusedRole: Customer Success Strategist at an Enterprise Software Company
• Lead 3 tracks (CS roles & responsibilities definition, process operating model creation, and capabilities definition) across Customer Success transformation initiative, collaborating with senior CX client leadership to.
• Enabled high-touch and digital-touch roles within CX organization by defining role responsibilities and cross-functional activities, which in turn inform CS capabilities across role-specific consoles Role: Customer.
• Owned in-store operations perspective for 5 go-forward strategic initiatives, synthesizing customer and employee experience touchpoints into actionable POVs Role: Impacts and Communications Lead, Change Management.

Greater Seattle Area

• Role: Business Requirements Program Marketing Lead, Omnichannel Web Redesign Project
• Establish processes and tools to collect and deliver detailed and feasible business requirements to Digital Product Management teamsRole: Product Management Omnichannel Web Redesign Project, Large Telecommunications.
• Managed several customer flows by researching and designing user experiences to effectively build and deliver business use cases, user stories, and wireframes

Arlington, Virginia

• Role: Functional End-to-End Test Lead
• Managed a team of 4 tasked with testing user and back office functionality for a federal government website serving 20 million people per year
• Defined and documented Internal Readiness Review process, test plans, test specifications, and test summaries for 2 major releases
• Built program test metrics and created reoccurring and ad hoc executive reports, executive communications materials, and assisted senior leadership in establishing clear guidelines for testing as well as overall.

Georgetown University

• Produced 4 published journals focused on both high tech and current cultural topic areas, reaching hundreds of readers, to promote graduate student-driven research
• Co-led the effort to organize 2 conferences on behalf of the CCT graduate program by recruiting scholars and professionals with a reach of 50+ participants
• Managed a staff of 30 to review and edit publications in preparation for bi-annual journal production distributed to the Georgetown graduate student body, alumni, and staff
• Responsible for curating ideas and increased readership by approximately 15%
• Implemented a podcast series which focused on CCT student research in an effort to better engage 200+ future and prospective students interested in the Communication, Culture, & Technology graduate program
• Distributed peer reviewers’ input for timely journal publication each semester

Certificate, Business Management

Certificate Program, Storytelling & Content Strategy

In this three-course certificate program, explore proven techniques for creating a powerful cross-channel content strategy. Study.

Master Of Arts (M.A.), Communication, Culture, And Technology Program

Activities and Societies: Managing Editor, gnovis academic journal Teaching Assistant, Gateway to Film and Media Studies, Fall.

Bachelor Of Arts (B.A.), Communication And Media Studies, Writing And Rhetoric, French