Arnav Arora

Arnav Arora Email and Phone Number

Senior Customer Success Manager @ LeanDNA
Toronto, ON, CA
Arnav Arora's Location
Greater Toronto Area, Canada, Canada
Arnav Arora's Contact Details

Arnav Arora work email

Arnav Arora personal email

n/a
About Arnav Arora

At LeanDNA, my role as a Customer Success Manager revolves around creating impactful customer relationships and ensuring seamless integration of supply chain solutions. With an MBA in Information Technology from Amity University, my focus is on driving results that resonate with our customers' goals, underpinned by robust problem-solving skills and effective project implementation strategies. Having transitioned from a Technical Integration Team Manager role, where I led a dynamic team and fostered cross-functional collaboration, I now leverage my expertise in Customer Relationship Management to enhance user experiences and facilitate continuous improvement. My approach is strategic, customer-centric, and informed by a deep understanding of supply chain dynamics and technical integration, ensuring that every interaction adds tangible value to our clients' operations.

Arnav Arora's Current Company Details
LeanDNA

Leandna

View
Senior Customer Success Manager
Toronto, ON, CA
Website:
leandna.com
Employees:
100
Arnav Arora Work Experience Details
  • Leandna
    Senior Customer Success Manager
    Leandna
    Toronto, On, Ca
  • Leandna
    Customer Success Manager
    Leandna Aug 2022 - Present
    Canada
    • Act as the primary point of contact for a group of customers, including trainingand continued support to our customer sites.• Map customer processes to LeanDNA’s capabilities;• Interface with other internal team members (support, data integration, product,engineering, sales, etc.) as needed to resolve issues;• Understand LeanDNA’s product and supply chain domain to document andrespond to issues independently (or communicate gaps clearly both internally andto the customer);• Set expectations appropriately and communicate clearly with our champions atthe customer’s site;• Monitor key customer success metrics to ensure that LeanDNA is driving resultsand helping customers achieve their goals;• Provide proactive guidance to key users, encourage adoption, and assist ineducation on product updates;• Conduct periodic business reviews with customer executives (both in-person andover web meetings);• Coordinate with customer executive sponsors and supply chain teams to schedulekickoff meetings, facilitate training sessions, help with strategic goal setting, andidentify potential expansion opportunities;• Develop an action plan and ongoing relationships with executive sponsors andchampions at customers and become their advocate internally at LeanDNA;• Travel to visit clients on-site as needed to provide support, build relationshipswith key users, and develop expansion strategies with accounts; and,• Plan, control and administered budgets for client projects and support the work oncontract renewals.
  • Tradeshift
    Technical Integration Team Manager
    Tradeshift Oct 2018 - Jul 2022
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Tradeshift is a unicorn in the Fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments,and workflow.-Managing a Team of 20+ members based in Kuala Lumpur ,also working closely with Sellers and cross functionally across Tradeshift, enabling the automated exchange of data between the Tradeshift platform and Seller systems and working with the biggest brands in the world integrating their supplier networks, architecting, and building supplier solutions.- I Work closely with my peers to develop the global teams vision and strategy, and engage stakeholders across Tradeshift to communicate our vision and ensure the teams success.- As a manager, I am hands on as hiring strong team members obsessed with delivering best in breed integrations, and develop career plans and growth opportunities for my team members.- Technical Integration Engineering Team is the team responsible for the technical part that is happening in the Onboarding process, being the engineers who build the connector between the seller ERP system and Tradeshift Platform, enabling the automated exchange of data between the two systems.- Expert in new cutting edge cloud technologies used be Tradeshift Platform, and the experts of older technologies we interact with on the ERP side, working side by side -with some of the biggest brands in the world, integrating their supplier net-orks, architecting, and building supplier solutions.- Works on technical implementation of the integration projects assigned to Myself and Team, including all aspects of the technical side of the project, solution architecture, it;s implementation and support through testing, go live, and hyper care. In this journey, we also participate in client facing calls to support your Project Manager on the technical subjects that are discussed.
  • Bunge
    Sap Srm Consultant
    Bunge Jul 2018 - Sep 2018
    Chandigarh Area, India
    Bunge Limited is a leading global agribusiness and food company operating in over 40 countries.Bunge buys, sells, stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed and edible oil products for commercial customers and consumers; produces sugar and ethanol from sugarcane; mills wheat, corn and rice to make ingredients used by food companies; and sells fertilizer in South America.Role :- • Good experience in projects with global SRM implementation with multiple back-end’s. • Knowledge on SRM functionalities: Strategic Sourcing, Contract management, Self-service procurement, Operational Procurement, Plan-driven.• Knowledge on SRM Approval workflow for Shopping cart, Contract, Purchase Order, confirmation and Invoice.• Knowledge on Internal and punch-out catalogues (OCI - Open Catalog Interface).• Assist in the evaluation, definition, design and approval of SAP modifications and enhancements in SRM and related areas• Support and implementation of new SAP enhancements, upgrades/releases etc. • Analysis of business requirements.• Knowledge / Experience in Incident Ticket Systems (Service Now, Jira, etc).• Design and implementation of full solutions (Including testing and UAT Support)• Identify integration issues and develop solutions to these issues.• Work effectively with local experts as well as with the business community.• Clarify processes to end users and business stakeholders as required• Provide detailed transactional information to internal and external auditors as required• Provide guidance on technical feasibility and appropriateness of proposed solutions when alternative solutions are available• Establish good relationships with stakeholders.• Identifying and raising issues to local Business Owners or management to achieve resolution for SRM development tasks• Maintain process documentation for SRM processes & tasks
  • Capgemini
    Associate Consultant
    Capgemini Sep 2015 - Jun 2018
    Mumbai Area, India
    SAP SRM , Ariba Associate Consultant , Integration and Activation Specialist• Worked in both SAP SRM 4.0 and 7.0 versions.• Understanding of SRM Business scenarios (Extended classic scenario and standalone scenario).• Knowledge and implementation experience of SAP SRM 7.0 Upgrade and SRM4.0 support project.• Team player, proactive attitude and strong personal skills. Ability to establish and sustain effective relationships with customers and its organization.• SRM organizational structure management and SAP SRM roles.• Master data changes, account assignment setting in SAP SRM module.• Worked with Basis team for RFC connection, logical system definition etc.• Workflow monitoring, resolving workflow errors in SAP SRM module.• Providing EBP support for SAP SRM module.• Coordinate with client representation for requirement research and accordingly created user cases for various functional requirements.• Handling issues related to Shopping Cart / Workflow / Transfer of documents to Backend / Confirmations.• System monitoring activitiesSAP AribaWorking on Implementation of SLP and Sourcing module for one of the leading Oil and Gas Company - TOTAL.1.Implementing SLP version which involves SUpplier Request form configuration, Supplier registration configuration and configuring templates based on visibility conditions.2.Configuration for RFI sourcing module based on visibility conditions for 200+ Templates and configuring commodity specific events trigger action.3.Integration with S4 Hana system and SCP by using correct API's configuring correct header fields needed.

Arnav Arora Education Details

Frequently Asked Questions about Arnav Arora

What company does Arnav Arora work for?

Arnav Arora works for Leandna

What is Arnav Arora's role at the current company?

Arnav Arora's current role is Senior Customer Success Manager.

What is Arnav Arora's email address?

Arnav Arora's email address is ar****@****dna.com

What schools did Arnav Arora attend?

Arnav Arora attended Amity University, Amity University Noida.

Who are Arnav Arora's colleagues?

Arnav Arora's colleagues are Basavaraj Hiremath, Mike Johns, Rogelio Garcia, Maxime Leleu, Tim Hiers, Andy Ellenthal, Thibault Albatro.

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