Outbound Product Management, responsible for architectural best practices, customer engagement/relationships, advisement, and technical direction for the ServiceNow ecosystem in EMEA.

My private passion project to enhance Admin / Developer productivity, experience and fun while working with ServiceNow

Business software analyse, ontwikkeling, implementatie en supportSpecialisatie: Maintenance / Service Management, Business tools en Reporting.(Meant to support specific clients, I'm not looking for freelance assignments)

Working on the C3.ai platform for ENGIE Digital at the C3.ai HQ in Silicon Valley as well as ENGIE Digital campus in Paris.

I work as a Technical Consultant, focusing on IT Service Management Reporting, based on ServiceNow Performance Analytics and custom designed solutions.About Logicalis SMCBased on the Open Group IT4IT™ standard Logicalis SMC transforms IT organisations into dynamic, fleet-footed and agile service brokers, ready for any change in the future. By enabling IT professionals, processes, tools and external IT vendors to work coherently, Logicalis SMC gives CIOs a solid grip on their service provision, enabling them to support the digital enterprise proactively with innovative services. During the transformation process de company deploys best practices and supports personnel, gradually creating a coherent operating unit. The result is an IT department that delivers modern, better and cheaper service for the business and enables faster rollout of releases with higher quality. Logicalis SMC employs over 140 IT4IT™ professionals and actively participates in the IT4IT™ Forum of the Open Group. The company is part of the Logicalis Group, an international provider of IT solutions and Managed Services with 4,000 employees worldwide and annual revenues of more than $1.5 billion. The Logicalis Group is a division of Datatec Limited, which is listed on the Johannesburg and London stock exchanges and generates annual revenues of over $6,5 billion.

Building solutions to support business needs. Realization of the listed applications.Experienced as a C# .NET / SQL server (web)developer. Independent execution of the work, withoccasional support of programmers. In addition writing technical documentation or contributing toRFI/RFP documents . Team member of various workgroups focused on process improvement.

During the SAP implementation I acted as conversion specialist for the SAP CRM Service module.My task was to convert the data as completely and correctly as possible from the various legacy systemsto SAP.

My responsibilities included setting up and creating customer and internal reports, such as analysis ofbreakdowns, status reporting and budgeting. I was the link between operation and ICT both at technicaland functional levels.

Preventive and corrective maintenance of technical assets. Handling related project administration.Realization at various customer locations such as industrial plants, hospitals, government buildings andeducational institutions.