Anna Owens Email & Phone Number

Jacksonville, Florida, United States

Berwick, PA, US

• Configure and maintain Ceridian Dayforce, including the Onboarding, Core HR, Payroll, Workforce Management and Benefits modules, by staying abreast of Dayforce changes and implementing system enhancements to keep the.
• Assist with year-end activities, compliance reporting (EEO-1, AAP, ACA, 1095-C), audit reporting/documentation.
• Provide training, guidance and support to end users, administrative users and people managers.
• Manage support requests with ServiceNow ticketing system.
• Routinely collaborate with IT, Payroll and Benefits stakeholders (internal and external) to troubleshoot and mitigate issues with file feeds, imports, union contracts changes, vendor changes, processing errors and more.
• Successfully migrated all employees to a new Dayforce organizational structure that redefined locations, departments and reporting relationships.

Jacksonville, Florida, US

• Configured and maintained Ceridian Dayforce modules (Core HR, Payroll, Benefits), ensuring system integrity and user support.
• Provided post-go-live support for Dayforce Workforce Management clients.
• Managed complex policy configurations and custom report writing.

Washington, DC, US

• Configured and maintained Ceridian Dayforce modules (Core HR, Payroll, Benefits), ensuring system integrity and user support.
• Worked with Dayforce project managers to provide post-go-live support for Workforce Management clients, including troubleshooting, fine-tuning configuration and custom report writing.

Toronto, ON, CA

• Led the post-implementation buildout of the UltiPro HRIS database.
• Uploaded and validated historical employee HR data including onboarding, job changes, and terminations.
• Conducted audits to ensure data accuracy and integrity in the UltiPro system.

Lake Oswego, OR, US

• Managed end-to-end implementation of EthicsPoint Incident Management products in accordance with the organization’s code of conduct, ethics, compliance, risk and governance objectives, regulatory requirements and.
• Designed implementation process improvements that were adopted and employed by leadership; joined with team to interview and assess potential hires; delivered new hire training and cross training sessions.
• Recognized for top performance, generating $50K in additional revenue and a 90% client satisfaction score.

Charlotte, NC, US

• Designed, proposed and implemented a process transformation strategy including job aids, presentations, newsletters, group and ad hoc training, in addition to procuring the CFO’s backing that bolstered engagement, that.
• Slashed the Quality Control error rate for over 1400 Policy and Procedure documents to 30%, exceeding the Key Performance Indicator (KPI) target of 25%.
• Ensured the records owners adequately identified, documented, stored and disposed of official records in compliance with company policies and procedures; coordinated periodic records reviews (audits).
• Garnered the support of leaders to push compliance training completion per company policy and/or regulatory requirements; provided end user support and training, tracked completions, identified/escalated potential risks.
• Configured RSA Archer (GRC) system and trained users; Steered annual business continuity plan review process for eleven business areas, including table-top and recovery site simulation testing activities.

Atlanta, Georgia, US

• Partnered with City of Atlanta user agencies to procure services contracts exceeding $100,000 in value.
• Executed full-range contract administration in compliance with the Procurement code from the opening of the bid to the awarding of the contract and legislation.
• Appointed the Atlanta Streetcar Project and Procurement Liaison to the Federal Transit Authority (FTA) and created the first draft of the requisite FTA-compliant Standard Operating Procedures.

Hanover, Maryland, US

• Assisted the SOX Risk Manager by testing operational controls and documenting results, also served as a liaison maintaining repository document tracking overall testing plan and results for all risk analysts and risk.
• Documented the various methods used by corporate functions and lines of business to report trends and correlations between any existing rewards and recognition methods and engagement survey results.
• Developed and proctored a series of focus group discussions to gather feedback for the Performance Management Pilot Project; analyzed results, identified trends and presented findings to senior leadership.

Minneapolis, MN, US

• Drove full lifecycle implementation projects for Ceridian Latitude HR, Payroll and Benefits Solution software.
• Collaborated with clients to define business requirements, resolve issues and manage integrations.
• Traveled to client sites to lead discovery meetings, conduct user acceptance testing and to execute Go Live.

Worldwide, OO

• Developed procedures to effectively execute all aspects of the inter-company transfer process from a remote location including onboarding, compensation letters, payroll, benefits enrollment, social security cards.
• Authored and distributed all training materials, forms and guides/manuals; Designed and delivered all training courses, orientation, and information sessions via web conferencing.

Worldwide, OO

• Populated and maintained the initial buildout of the organization’s proprietary learning website content (Saba)
• Maintained eRoom and SharePoint data, composed and distributed brand-compliant internal communication
• Created training materials for learning team staff, led training courses (web-based and classroom) and contributed content for various job aids and manuals. Created flash tutorials for new users with live capture and.
• Provided 3rd level help desk support for escalated issues related to the learning website

Worldwide, OO

Partnered with the Audit and Assurance Learning Director and senior leaders to design and implement the annual learning plan for over 800 employees in the Southeast Region.

Armonk, New York, NY, US

Administered bonuses and commissions to IBM Global Services ERP Consultants within territory of responsibility.

Developed and implemented a community relations plan for the Wolf Creek Venue. Responsible for all communication between Wolf Creek Venue Management Team and community residents and organizations. Maintained database and served as liaison to the purchasing department to ensure that underrepresented groups had fair opportunities to bid on contract work for.