• Manage branch total mortgage portfolio, exceeded assigned targets by extensive networking within community and setting in place robust stakeholder relationships• Proactively contact clients to retain existing business and schedule appointments for further discussion and needs identification• Throughout 100 % achievement on NPS (Net Promoter Score) • Focus on each client experience and connect at a personal level to make every interaction meaningful. Deliver trusted investment advice and create personalized financial plans to enhance existing relationships• Operationally responsible for branch opening and closing procedures. Work at CIBC “Advise Center”, delivering excellent client experiences in transition to a teller-free service environment

Territory expansion for telecommunication servicesCoordinating and implementing area promotional activitiesEnsuring constant flow of income through long term contractsMaximizing business within customer by securing business for all possible service of Bell

• Managed a versatile portfolio worth $48M per annum• Achieved 100% customer retention in last 3 years• Presented new innovative ideas & increased sales by 30%• Developed new markets in Europe, South America, Asia and the Middle East• Revived lost business, increased sales by $1M • Coordinated Enterprise Resource Planning (ERP) implementation