Solutions Consultant
Current
Apr 2020 - Present
AeroLeads people directory · profile
Arthur Martinez Email & Phone Number
Solutions Consultant
at
Five9
1 work email found
@five9.com
2 phones found area 678
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Solutions Consultant
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Arthur Martinez? Overview
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Quick answer
Arthur Martinez is listed as Solutions Consultant at Five9, a with 1256 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at five9.com, phone signal with area code 678, and a matched LinkedIn profile for Arthur Martinez.
Arthur Martinez previously worked as Application Learning Consultant at Verint and Business Development Consultant at Nice_Ltd.. Arthur Martinez holds Bba, Finance from The University Of Texas At Arlington.
Company email context
Email format at Five9
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{first}.{last}@five9.com
89% confidence
AeroLeads found 1 current-domain work email signal for Arthur Martinez. Compare company email patterns before reaching out.
Profile bio
About Arthur Martinez
Over 30 years call center experience in various roles (phone representative, group supervisor, team manager, payroll manager, workforce project manager, short and long range forecasting and budgeting, workforce director, workforce vice president and contact center consultant)Specialties: Forecasting and staffing analysis. Long and short range call center budgeting. Speech analysis and agent call quality analysis and process.
Listed skills include Call Centers, Workforce Management, Forecasting, Management, and 14 others.
Current workplace
Arthur Martinez's current company
Company context helps verify the profile and gives searchers a useful next step.
Five9
10 roles · 23 years
Arthur Martinez work experience
A career timeline built from the work history available for this profile.
Application Learning Consultant
Contact center consulting and training in Workforce Management and Call Quality. Expert level consulting in workforce management practices and call center quality in Verint Workforce Solution.
Nov 2016 - Apr 2020
Business Development Consultant
Provide consultation to management teams regarding contact center business processes and strategy.
Jun 2016 - Nov 2016
Application Learning Consultant
Adtech Global
Consultation provided to contact centers utilizing Verint application. Consultation regarding contact center best practices and training on use of WFM and Quality monitoring solutions.
Jun 2015 - Jun 2016
Workforce Consultant
Provide consultation for call center workforce management process and procedures. Use experience as a seasoned workforce professional to guide centers on best practices and current technologies.
Jan 2014 - Jun 2015
Apr 2009 - Nov 2013
Vice President Workforce Optimization
Directly manage a group consisting of a workforce manager, MIS manager and two financial analysts for customer service operations. Responsibilities include scheduling for 500 internal phone agents and 700 contract phone agents. Team also forecasts enterprise call volume annually, monthly, daily and by 15 minute interval. Have maintained call volume forecasts within 5% of monthly and annual actual results since 2004. Team responsible for generating and tracking a 42 million dollar customer service budget. Team generates numerous MIS reports for tracking call center performance as well as agent specific performance metrics.
Jul 2004 - Apr 2009
Vp Workforce Optimization
2004 - 2008
~4 yrs
Manager Workforce Management
Managed group of schedulers, forecasters, MIS, and special projects personel for call center operations.
Oct 2002 - Jul 2004
Workforce Manager
Managed a team of 10 analysts responsible for maintaining agent database information in eWFM, Witness Monitoring, Aspect ACD and productivity hierarchy. Managed a team of three payroll analysts responsible for entry of payroll exception processing and resolution of payroll discrepancies. Administered the hiring, mentoring, performance coaching and reviews, corrective actions and terminations as appropriate for my group.
Aug 1996 - Oct 2002
Team & coworkers
Colleagues at Five9
Other employees you can reach at five9.com. View company contacts for 1256 employees →
AS
Aneesh Surasani
Colleague at Five9United States
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HZ
Heather Z. Hutchins
Colleague at Five9Algonquin, Illinois, United States
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SS
Sami Shapiro
Colleague at Five9Austin, Texas, United States
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TG
Terry Goddard
Colleague at Five9Clinton, New Jersey, United States
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JM
Juan Miguel Miranda
Colleague at Five9Mandaluyong, National Capital Region, Philippines
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DR
Donald Rey Dela Cruz
Colleague at Five9Quezon City, National Capital Region, Philippines
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AC
Angelbert Cafino
Colleague at Five9Calabarzon, Philippines
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PI
Pete Irving
Colleague at Five9Mill Valley, California, United States
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MO
Martin Ortiz
Colleague at Five9Austin, Texas, United States
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RD
Richard Douglas
Colleague at Five9Kingston Upon Hull, England, United Kingdom
View →
Aneesh Surasani
Colleague at Five9United States
View →
HZ
Heather Z. Hutchins
Colleague at Five9Algonquin, Illinois, United States
View →
SS
Sami Shapiro
Colleague at Five9Austin, Texas, United States
View →
TG
Terry Goddard
Colleague at Five9Clinton, New Jersey, United States
View →
JM
Juan Miguel Miranda
Colleague at Five9Mandaluyong, National Capital Region, Philippines
View →
DR
Donald Rey Dela Cruz
Colleague at Five9Quezon City, National Capital Region, Philippines
View →
AC
Angelbert Cafino
Colleague at Five9Calabarzon, Philippines
View →
PI
Pete Irving
Colleague at Five9Mill Valley, California, United States
View →
MO
Martin Ortiz
Colleague at Five9Austin, Texas, United States
View →
RD
Richard Douglas
Colleague at Five9Kingston Upon Hull, England, United Kingdom
View →
1 education record
Arthur Martinez education
FAQ
Frequently asked questions about Arthur Martinez
Quick answers generated from the profile data available on this page.
What company does Arthur Martinez work for?
Arthur Martinez works for Five9.
What is Arthur Martinez's role at Five9?
Arthur Martinez is listed as Solutions Consultant at Five9.
What is Arthur Martinez's email address?
AeroLeads has found 1 work email signal at @five9.com for Arthur Martinez at Five9.
What is Arthur Martinez's phone number?
AeroLeads has found 2 phone signal(s) with area code 678 for Arthur Martinez at Five9.
Where is Arthur Martinez based?
Arthur Martinez is based in Austin, Texas Metropolitan Area, United States while working with Five9.
What companies has Arthur Martinez worked for?
Arthur Martinez has worked for Five9, Verint, Nice_Ltd., Adtech Global, and Csi Tech.
Who are Arthur Martinez's colleagues at Five9?
Arthur Martinez's colleagues at Five9 include Aneesh Surasani, Heather Z. Hutchins, Sami Shapiro, Terry Goddard, and Juan Miguel Miranda.
How can I contact Arthur Martinez?
You can use AeroLeads to view verified contact signals for Arthur Martinez at Five9, including work email, phone, and LinkedIn data when available.
What schools did Arthur Martinez attend?
Arthur Martinez holds Bba, Finance from The University Of Texas At Arlington.
What skills is Arthur Martinez known for?
Arthur Martinez is listed with skills including Call Centers, Workforce Management, Forecasting, Management, Vendor Management, Process Improvement, Budgets, and Customer Service.
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