Senior Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Arun Kumar Email & Phone Number
Senior Manager. Product support at Ivy Mobility#FMCG#SaaS
at
Ivy Mobility
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager. Product support at Ivy Mobility#FMCG#SaaS
Location
Trivandrum, Kerala, India
Company size
Who is Arun Kumar? Overview
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Quick answer
Arun Kumar is listed as Senior Manager. Product support at Ivy Mobility#FMCG#SaaS at Ivy Mobility, a with 500 employees, based in Trivandrum, Kerala, India. AeroLeads shows a matched LinkedIn profile for Arun Kumar.
Arun Kumar previously worked as Senior Manager at Ivy Mobility and Manager Product Support at Ivy Mobility. Arun Kumar holds Bachelor'S Degree, Economics from Sree Narayana College, Kollam.
Company email context
Email format at Ivy Mobility
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Ivy Mobility
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Profile bio
About Arun Kumar
Experienced Product Support Manager with a demonstrated history of working in the computer software industry. Skilled in Management, Leadership, Microsoft Excel, Business Development, and Social Media. Strong support professional with a Bachelor's degree focused in Economics from Sree Narayana College, Kollam.
Current workplace
Arun Kumar's current company
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Ivy Mobility
8 roles
Arun Kumar work experience
A career timeline built from the work history available for this profile.
Manager Product Support
Apr 2023 - Aug 2024
Associate Manager Product Support
May 2020 - Aug 2024
Assistant Operations Manager
Oct 2017 - Mar 2020
Operation Team Leader
To provide support to customer through mails and calls. Customers include partner customers and Manager IT services.
Oct 2013 - Oct 2017
Team Leader
• SLM (Service Level Management), Sending reports to the top management and maintainingthe agreed SLA & thereby focusing on maximizing customer experience while optimizingcosts.• Providing timely feedback on development opportunities, problem resolution techniques andtechnical knowledge to the Tech team.• Handling and Resolving Escalation Issues• Keeping Shrinkage and Attritions under control, Team Motivation, Providing Training• Call Monitoring and Coaching for the Technicians,• Generating more revenue by Increasing Productivity for the Company• Training and coaching CSR to understand the responsibilities and achieving their targets.
Oct 2011 - Jun 2013
Operations Team Lead
Analyzing performance of the team regarding providing solution & action plans to improveperformance.• Conducting training when work demands.• Escalating Process & Product issues at right time.• Communicating with Clients and sharing feedbacks to improve process.• Conducting Team meetings on weekly basis to discuss about Process Improvements.• Conducting inductions for newly appointed candidates.• Conduct interviews for new candidates and sharing feedback.
Jun 2009 - Sep 2011
Customer Relations Specialist
• Handling first level and escalation calls.• Sharing Customer voice with Team head / Manager on daily basis• Attending con call with Clients to share Pain areas of the customers and sharing the details ofcompetitors on monthly basis
Aug 2007 - May 2009
Team & coworkers
Colleagues at Ivy Mobility
Other employees you can reach at ivymobility.com. View company contacts for 500 employees →
OK
Omprakash Kesharwani
Colleague at Ivy MobilityRaipur, Chhattisgarh, India
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DK
Divya K
Colleague at Ivy MobilityNagari, Andhra Pradesh, India
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SH
Sushil Hiralal
Colleague at Ivy MobilityChennai, Tamil Nadu, India
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VJ
Victor Jimenez
Colleague at Ivy MobilityMexico
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BN
Boopathi Nataraj
Colleague at Ivy MobilityChennai, Tamil Nadu, India
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SD
Satyabrat Dasmohapatra
Colleague at Ivy MobilityGreater Chennai Area, India
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NA
Navinkumar Arumugam
Colleague at Ivy MobilityTrivandrum, Kerala, India
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NR
Narendrakumar R.
Colleague at Ivy MobilityChennai, Tamil Nadu, India
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MM
Maheswaran Murugan
Colleague at Ivy MobilityTamil Nadu, India
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MP
Mayur Patil
Colleague at Ivy MobilityMumbai, Maharashtra, India
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Omprakash Kesharwani
Colleague at Ivy MobilityRaipur, Chhattisgarh, India
View →
DK
Divya K
Colleague at Ivy MobilityNagari, Andhra Pradesh, India
View →
SH
Sushil Hiralal
Colleague at Ivy MobilityChennai, Tamil Nadu, India
View →
VJ
Victor Jimenez
Colleague at Ivy MobilityMexico
View →
BN
Boopathi Nataraj
Colleague at Ivy MobilityChennai, Tamil Nadu, India
View →
SD
Satyabrat Dasmohapatra
Colleague at Ivy MobilityGreater Chennai Area, India
View →
NA
Navinkumar Arumugam
Colleague at Ivy MobilityTrivandrum, Kerala, India
View →
NR
Narendrakumar R.
Colleague at Ivy MobilityChennai, Tamil Nadu, India
View →
MM
Maheswaran Murugan
Colleague at Ivy MobilityTamil Nadu, India
View →
MP
Mayur Patil
Colleague at Ivy MobilityMumbai, Maharashtra, India
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1 education record
Arun Kumar education
FAQ
Frequently asked questions about Arun Kumar
Quick answers generated from the profile data available on this page.
What company does Arun Kumar work for?
Arun Kumar works for Ivy Mobility.
What is Arun Kumar's role at Ivy Mobility?
Arun Kumar is listed as Senior Manager. Product support at Ivy Mobility#FMCG#SaaS at Ivy Mobility.
Where is Arun Kumar based?
Arun Kumar is based in Trivandrum, Kerala, India while working with Ivy Mobility.
What companies has Arun Kumar worked for?
Arun Kumar has worked for Ivy Mobility, Sify Technologies Limited., Reliance Bpo Private Limited, Hinduja Tmt Global Solutions Limited, and Htmt.
Who are Arun Kumar's colleagues at Ivy Mobility?
Arun Kumar's colleagues at Ivy Mobility include Omprakash Kesharwani, Divya K, Sushil Hiralal, Victor Jimenez, and Boopathi Nataraj.
How can I contact Arun Kumar?
You can use AeroLeads to view verified contact signals for Arun Kumar at Ivy Mobility, including work email, phone, and LinkedIn data when available.
What schools did Arun Kumar attend?
Arun Kumar holds Bachelor'S Degree, Economics from Sree Narayana College, Kollam.
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