Arun Mathew Email & Phone Number

Saskatoon, Saskatchewan, Canada

Discuss with clients or users to find out what problems they are encountering or what solutions they need such as data storage.Resource maintenance of clients.Provide VMware and HyperV support to clients.Client VM alert monitoring and troubleshooting.Provide Azure L1 technical support to clients.Suggest one or more software or storage solutions to meet business requirementstroubleshoot technology issues users are experiencingProvide detailed feedback to IT solutions architects on problems being experienced by usersmanage multiple customer queries at a timeAdvise on the integration of new products into the existing IT system.Assist clients in configuring and maintaining backups.Assist users in restoring lost data.Webhosting support (Windows and Linux)Maintain awareness of changes in technology and new and emerging software solutions.Assist clients in migrating their hosting accounts.

Toronto, Ontario, Canada

Monitored large numbers of Linux servers using monitoring tools like Zabbix, Nagios and ensuring uptime of the infrastructure.● Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.● Monitored the stability of products (Web hosting, Mail hosting) with various internal tools. L2 Support ownership of all hosting products (cPanel /VPS/cloud/dedicated).● Managed client’s servers hosted on the AWS platform.● Worked with the infrastructure team to deploy and maintain Linux/Windows serversusing automated scripts. Ensured SLA’s and Operational standards are met.● Raised tickets to different internal groups to resolve recurrent problems, alerts, andfollow-up on escalated issues.● Handled issues related to Apache, Exim, Dovecot, PHP, MySQL, DNS, FTP, Nginx etc.● Troubleshoot the root cause of server issues and take appropriate steps to fix them.● Handled disk usage, inodes issues caused by large numbers of files and performs properactions to clean up and ensure enough disk space is available on the server.● Configuration of hosts and their status checks in Zabbix, Nagios.● Collaborated with datacenter team and cyber security engineering teams oncybersecurity, platform upgrade and server efficiency.● Configured hardware and software RAID, debugging RAID issues and escalating to thedatacenter technicians for replacement of disk.● Server migration and Account migration.● Carried out system administration tasks such as software installation/updates, securitypatches, and hardware maintenance.● Managed instances in openstack servers and perform migration of instances, handlingboot issues of instances, IP addition.● Remote co-ordination of upgrades/downgrades of various hardware components.● Installation and upgrade of software packages for Linux using different packagemanagement systems.

Cochin Area, India

Specialized IT support experience in Linux/Windows/Cloud Monitored large numbers of Linux servers using monitoring tools like Zabbix, Nagios and ensuring uptime of the infrastructure.Monitored the stability of products (Web hosting, Mail hosting) with various internal tools. L2 Support ownership of all hosting products (cPanel /VPS/cloud/dedicated).Managed client’s servers hosted on the AWS platform.Worked with the infrastructure team to deploy and maintain Linux/Windows serversusing automated scripts. Ensured SLA’s and Operational standards are met.Handled issues related to Apache, Exim, Dovecot, PHP, MySQL, DNS, FTP, Nginx etc.Troubleshoot the root cause of server issues and take appropriate steps to fix them.Handled disk usage, inodes issues caused by large numbers of files and performs properactions to clean up and ensure enough disk space is available on the server.Configuration of hosts and their status checks in Zabbix, Nagios.Collaborated with datacenter team and cyber security engineering teams oncybersecurity, platform upgrade and server efficiency.Configured hardware and software RAID, debugging RAID issues and escalating to thedatacenter technicians for replacement of disk.Server migration and Account migration.Carried out system administration tasks such as software installation/updates, securitypatches, and hardware maintenance.Managed instances in openstack servers and perform migration of instances, handlingboot issues of instances, IP addition.Experienced in installation, configuration, administration, troubleshooting, tuning, security, backup, recovery and upgrades of servers in a large environment.Knowledge in server hardeningTroubleshoot network connectivity issues using ICMP and Access control list configuration.Experience in administering Webserver Apache and Nginx with reverse proxy setup and load balancing.Working knowledge of various SMTP Servers - Exim, Sendmail, Postfix.

Post Graduate Diploma, Computer System Technology And Networking

Bachelor Of Technology - Btech, Electronics And Communication Engineering, 7.6