handing autopayment for all subscribers27 process handling for telecommunications like MNP, FNP,Autopayment, clearance letter, bounced cheques, dunning and credit limit compliance as system ownerweekly, monthly dashboards for collections management systemdaily co-ordination with various departments for day to day handling like retail, AM, SM, sales, IT teams etc..A result oriented professionals to ensure following the process n policies as per provided guidelines

Credit & Collections

Working as a System Analyst for UAE Telecom (DU)Addressing System usual and unusual attemptsparticipating with 23 more process in day to day routine like Bounce cheque, clearance letters,fraud analysis, policy compliance on dunning, MNP port out & Port in dunning list, Exemptions on billing dispute, Installment plans for payment arrangements,treatment segment mismatch, deployment for CR and etc...Dealing with Contact Center,Sales,Marketing, Back office, Fraud team,Collections, MNP, & supporting 3 countries contact centers which includes Front end and back end (UAE,India,Egypt)

Worked as a Sr. Quality Analyst

Handled seven sales agencies for Vodafone to established the process on initial level also taking care of Quality and training for different levels. Worked as an dipstick analyst.