Ashley Ryan Email & Phone Number

Scranton, Pa, Us

Richmond, Victoria, Au

Richmond, Victoria, Au

- Serve as the first point of contact for our customers globally via live-chat, email, and Zoom- Maintain service level agreements and over 98% CSAT consistently- Answer all questions related to the Culture Amp platform and escalate issues when necessary- Create and maintain internal and external knowledge base for customers and employees alike- Work with core web protocols and technologies (JSON, SFTP, SAML, APIs, etc)- Serve as an internal resource on the Culture Amp product for all departments- Collaborate with departments to continuously improve our customer experience- Advocate for our customers by providing product feedback as well as keeping up with escalated issues

Chicago, Il, Us

- Provided technical support for over 4000 users on Vivid Seats' cloud-based platform SkyBox - Demonstrated professionalism and courtesy with users while working to resolve issues, investigate bugs, and respond to questions through ticketing, live-chat, emails, and phone calls- Documented user feature requests and advocated for feature requests in weekly product meetings- Worked directly with product development team to build new features and assist in testing/QA- Provided live demos for new users- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team

Lancaster, Pennsylvania, Us

- Provided technical assistance and support to clients- Provided day to day customer support and issue resolution by handling inbound phone calls, emails, chats, and support tickets- Prioritized and resolved high severity requests or issues- Built out a comprehensive onboarding and training program for future specialists

Herndon, Virginia, Us

- Assisted customer with all aspects of student loan repayment - Maintained accurate and current customer account data with manual forms processing and digital information updates.- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Sunbury, Pa, Us

- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.- Reviewed and resolved differences between accounting information and cash drawer.- Processed POS transactions, including checks, cash and credit purchases or refunds.- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.- Established and optimized schedules to keep coverage and service in line with forecasted demands.- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Purchase, New York, Us

- Social media posting including blogging and other platforms- Assisting street team members with the set up for station events- In-Studio assistance work in production and other departments- Behind the scene work to learn the ways of radio- Digital content and social media projects- Video editing- Writing commercial scripts for marketing department

Bachelor Of Arts - Ba, Corporate Communications

Education record