Led a large-scale program that brought together over 700 rare disease non-profit organizations to share educational resources and foster collaborationConducted one-on-one welcome and intake calls with rare disease non-profit leaders to onboard them into the program, assess their needs, and offer tailored guidance, solutions, and resources to support their mission and community impactUtilized CRM software to track interactions with program participants and maintain participant records to ensure accurate and comprehensive reporting.Collaborated with internal teams to design and implement program offerings, including workshops, resource toolkits, virtual events, and quarterly update sessions

Partnered with community-based organizations across the U.S. to design and implement impactful advocacy campaigns that aimed to improve access to access to education, healthcare, and housing in underserved communities Engaged in discussions with organization leaders to identify collaboration opportunities and illustrate how the organization’s services could effectively support their goalsCoordinated with internal teams to plan comprehensive, culturally sensitive outreach and engagement plans with partner organizationsMaintained organized and detailed records of project timelines, interactions with partner organizations, and follow-up activities, ensuring efficient project delivery and adherence to grant requirements.

Scheduled and conducted client screenings to determine their program eligibility, assess individual goals, and guide them through the program’s enrollment processConducted patient intake processes, including collecting medical histories, distributing and collecting consent forms, and ensuring accurate documentation to streamline patient flow and enhance clinic operationsCarried out assessments for walk-in clients, offering recommendations of in-house services and facilitating connections with staff for specialized support tailored to their needsManaged a comprehensive client database consisting of applications, intake documentation, and detailed logs of follow-up interactionsServed as a first point of contact for prospective clients, answering inquiries about program services, eligibility, policies, and enrollment processes

Assisted in overseeing daily operations of an after-school program catering to over 100 K-8 students, coordinating activities and managing resources to ensure smooth program operationPlanned and implemented age-appropriate games and activities to boost student participation and generate interest from new students to join the programOrganized special events, such as field days and holiday themed parties to create memorable experiences for participantsMaintained proactive communication with parents by providing up-to-date information on program events, activities, program changes, and policy updates throughout the school year

Acted as a subject-matter expert for Curriculum Center staff, advising on the selection of developmentally appropriate literature and activities to enhance their collectionCreated a purchasing list to guide future book and material acquisitions, ensuring developmentally appropriate additions to the collectionDeveloped comprehensive reference guides on activity and lesson planning to support UCF Education majors in creating effective, engaging curriculumsCollaborated with Curriculum Center staff to plan and implement events and programs that promoted the center’s resources and services.

Answered phone calls throughout the day to schedule appointments and answer questions about products. Guided customers to services and products according to interests, promotions, and company sales goals.Maintained up-to-date knowledge and pricing on available products and services.Communicated with customers over the phone to book service appointments and provided information on additional products and services that aligned with their booking.Maintained accurate and up-to-date appointment schedules, kept in contact with clients about booking changes, and worked with clients to adjust bookings as needed.