Ashley Buchanan Email & Phone Number

Creates and manages end-to-end project plans while ensuring on time delivery and communicating with internal and external stakeholders and teams. Supports deployment of on-site datacenter physical infrastructure by performing tasks such as order creation, datacenter mapping, and coordination of vendor teams to perform necessary work. Collaborates with.

Demonstrates expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. Provides input for suggested modifications to these processes and.

United States

Completed assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs). Performed diagnostics and troubleshooting by following standard procedures to identify the cause of issues and replace faulty components with minimal customer and business disruption.

Boydton, Virginia, United States

Performed an internship at the Boydton, VA Data Center while a Microsoft Datacenter Academy Scholar. Gained knowledge and experience in Logistics, Deployment, and Site Services teams.

Burkeville, VA

Independently performed HR functions including recruitment, compensation, benefits, and transactions by performing analysis of trends, data, and jobs for over 700 employees across three state-ran institutions while managing a Human Resources team comprised of approximately 10 staff members including providing guidance and holding the team of Human.

Maintained and processed time for over 700 staff members across three institutions. Processed personnel paperwork including onboarding, training, retirement, and separations.

Chesterfield, VA

Managed largescale manufacturing projects including design, purchasing, and manufacturing team responsibilities. Processed estimates, purchase requisitions, and purchase orders. Created codes for raw materials and manufactured finished goods including performing cost analysis to determine final price. Formulated BOMs for manufactured goods.

Lawrenceville, Virginia, United States

Compiled and maintained American Correctional Association quarterly documentation to suffice required standards while training staff on adhering to standards. Performed internal and external audits to ensure compliance with state regulations.

Kenbridge, Virginia, United States

Managed a team of approximately 20 staff members including responsibilities such as recruitment and staff training. Provided guidance and ensured team compliance with food safety regulations.

South Hill, Virginia, United States

Managed a team of approximately 40 staff members split between two teams located in Virginia and Texas utilizing a ticketing-based operating system. Hired and trained staff members in accordance with performance metrics set by the company. Investigated root causes of issues that negatively impacted the call centers in order to improve call center metrics..

Bachelor Of Science - Bs, Data Science, 4.0

Associate Of Arts, Information Technology, 4.0

Advanced High School Diploma