Call Center Operator
Current• Answer phone lines for entire organization, transfer calls to appropriate recipient and schedule appointments.• Answer phone lines promptly and courteously. Retrieves and takes accurate and complete messages. Call clients to remind them of their appointment. • Assist team members with crisis situations• Forward calls and questions so as to aid the caller obtaining a prompt reply • Process typing, and generate reports as assigned• Maintain Doctors Nurse Therapist and Care Coordinator schedule• Schedule Clients an appointment with the appropriate person • Provides interdisciplinary health care services by use of high degrees of collaboration and communication between all professionals about the needs of our members in relation to their comprehensive treatment plan (IPOS) addressing biological, psychological and social needs.