• Managed a high volume of patient check-ins, handling an average of 300 daily, while maintaining professionalism and efficiency.• Provided bilingual assistance in English and Spanish to patients through in-person and phone inquiries, ensuring clear communication and understanding.• Successfully managed sensitive patient concerns, de-escalating situations with confidence and empathy.

• Led a team of 10 eligibility specialists in supporting Nashville natives facing eviction through the L.E.G.A.C.Y. court.• Advocated for tenants by negotiating housing solutions with property managers and attorneys.• Ensured adherence to federal program guidelines by reviewing and advising on application eligibility for grant assistance.

• Taught English to an average of 20 students weekly in one-on-one classes.• Recognized for outstanding in-class performance, averaging an 80% positive feedback rate and no negative reviews. • Recruited by corporate to lead weekly Zoom training workshops.• Selected to participate in multiple exclusive company projects that are in development.• Focused on diversity of learning styles and differential instruction.• Connected to students and promoted interest in cross-cultural… Show more • Taught English to an average of 20 students weekly in one-on-one classes.• Recognized for outstanding in-class performance, averaging an 80% positive feedback rate and no negative reviews. • Recruited by corporate to lead weekly Zoom training workshops.• Selected to participate in multiple exclusive company projects that are in development.• Focused on diversity of learning styles and differential instruction.• Connected to students and promoted interest in cross-cultural engagement. Show less

• Provided exceptional customer service to new and existing members through phone and online communication, handling an average of 30-50 calls daily.• Tracked member satisfaction and feedback, resulting in improved customer relationship management.• Ensured price transparency for members by verifying their insurance coverage prior to appointments.

• Increased interest and engagement in Japanese culture through social media and newsletters, resulting in a 73% growth in followers.• Collaborated with partners to drive attendance at local events, including the Nashville Cherry Blossom Festival, reaching an estimated 60,000 attendees.• Skillfully represented the consulate at cultural events, educational school visits, and various partner ventures.

• Efficiently managed incoming orders and resolved customer inquiries through phone and email, prioritizing tasks effectively in a dynamic start-up setting.• Collaborated closely with cross-functional teams including product and logistics to provide high-quality support to new and returning buyers.• Demonstrated expertise in company policies, particularly in handling customer returns and exchanges, ensuring customer satisfaction and adherence to established procedures.

• Facilitated culturally immersive English lessons to approximately 600 students at 2 high schools and 1 special needs school, enhancing USA - Japan relations.• Orchestrated personal growth workshops for a team of 40 ALTs and CIRs, fostering professional development opportunities within the prefecture.• Represented the regionally renowned National Association for Japan Exchange and Teaching (AJET) as a Block Representative and served as Vice President for the AJET chapter in my… Show more • Facilitated culturally immersive English lessons to approximately 600 students at 2 high schools and 1 special needs school, enhancing USA - Japan relations.• Orchestrated personal growth workshops for a team of 40 ALTs and CIRs, fostering professional development opportunities within the prefecture.• Represented the regionally renowned National Association for Japan Exchange and Teaching (AJET) as a Block Representative and served as Vice President for the AJET chapter in my prefecture. Show less