This position includes:• Caseload Coordination• Creating and managing procedures and systems for efficient workflow• Managing multiple caseload Spreadsheets• Contacting providers for list of their caseload to retrieve the proper authorizations• Assist providers with problems regarding their caseload (i.e. missing authorizations, missing scripts, etc)• Update authorizations and retrieve updated IEP’s as needed• Contacting Districts about issues with IEP’s and access to IEP’s in Frontline

This position includes:• Managing social media presence for Sprout Therapy Group• Create content for multiple platforms including Facebook and Instagram• Creating Instagram account to engage families within the community • Maintaining Facebook account that is followed by 170+ members• Finding local events relevant to company for community engagement (Holiday Events, Events at the Zoo, etc)• Connecting with therapists to create videos for fun, engaging therapy sessions that can be done with families at home

This position includes:• Entering ESID Numbers in ProviderSoft• Confirm STAC1 is correct with IEP • Tracking STAC-1s with spreadsheet from CPSE Portal• Problem-Solving billing errors with the county and district • Verifying Attendance Logs for Oswego County

Description includes:• Case Coordinator: Early Intervention (see below)• Case Coordinator: Preschool Special Education (see below)Senior Case Coordinator also includes:• Training new office members • Weekly office meetingsSpecial Projects Assigned by Principal Member of Hear 2 Learn:• Redesigning the agency’s preschool evaluation process to make agency more sustainable and efficient by reducing paper, time, and increasing efficiency. • Assisting to create training schedules for new office membersSpecial Projects assigned by Divisional Vice President of Early Childhood of Liberty POST:• Training employees on DayForce System (time cards)• Creating appropriate training schedules for new employees• Dream Night at the Zoo Ticket Distribution and Organization • Provider Availability tracking and organization for 100+ providers*Hear 2 Learn, PLLC merged with Liberty POST*

This position includes:• Managing social media presence for Hear 2 Learn, PLLC, and Liberty POST CNY• Create content for multiple platforms including Facebook and Instagram• Creating Instagram account that is followed by 50+ members• Maintaining Facebook account that is followed by 350+ members• Finding local events relevant to company for community engagement (Holiday Events, Events at the Zoo, etc)• Connecting with therapists to create videos for fun, engaging therapy sessions that can be done at home with familiesSocial Media Committee • Est. Feb 2023• Review social media map and provide recommendations of current state• Assess social media management needs and identify potential solutions• Develop a high-level content calendar and identify content sources• Determine organization needs regarding a social media policy and/or procedure / process• Create a social media reporting dashboard to be published quarterly

Description includes:• Case Coordinator: Early Intervention (see below)• Case Coordinator: Preschool Special Education (see below)Senior Case Coordinator also includes:• Training new office members • Weekly office meetingsSpecial Projects Assigned by Principal Member:• Redesigning the agency’s preschool evaluation process to make agency more sustainable and efficient by reducing paper, time, and increasing efficiency. • Assisting to create training schedules for new office members

This position includes:• Create content for multiple platforms including Facebook and Instagram• Creating Instagram account that is followed by 50+ members• Maintaining Facebook account that is followed by 350+ members• Finding local events relevant to company for community engagement (Holiday Events, Events at the Zoo, etc)• Connecting with therapists to create videos for fun, engaging therapy sessions that can be done at home with families

Case Coordination: Early Intervention Program• Caseload Coordination of over 1,000+ children• Support and assist 80+ providers with problems regarding kids on their caseload• Assist in the process of all assigned, including but not limited to: DPRs, CORES, Supp Evals, and Discharges reports, and IFSP Change Requests• Maintain EI caseload spreadsheet • Maintain CORE Calendar for Onondaga and Tompkins County, and Trello for CORES and Supplementals. • Communicate with the county to obtain needed paperwork 48 hours before the evaluation.• Distribute 30+ CORES and Supplemental evaluation requests to providers with all necessary documents.• Send referral to appropriate evaluator(s) within 24 hours of receipt• Upload referral into ICentral Apps• Update EI tracking as paperwork is received• Mail letter & packets home to families• Fax for physicians’ orders, medical & birth records• Follow up on missing required paperwork• Track IFSPs and file as appropriate• Upload all misc. evaluation paperwork into ICentral Apps• Work with 15+ service coordinators to ensure quality service over several counties and agencies Office• Assist office staff in resolving problems in day to day issues regarding educational programming• Educational training as needed• Assisting in Audiology and Assistive Technology• manage incoming phone calls• Managing electronic signatures for all employees •manage and update service coordinator list for several counties as needed• create yearly calendar for toddler program • Disseminate current staff list• responsible for maintaining and responding to multiple email domains • Other duties as assigned by Case Manager• Creating and maintaining of 10+ office SOPs

Case Coordination: Preschool Education• Caseload Coordination• Creating and managing procedures and systems for efficient workflow• Add kids to Preschool caseload Spreadsheet• Contacting providers for list of their caseload to retrieve the proper authorizations• Assist providers with problems regarding their caseload (i.e. missing authorizations, scripts, etc.)• Retrieve over 800 IEP’s from Frontline and enter into iCentral• Fax for scripts (and follow up with the physician) & upload to iCentral when received• Follow up with SLP’s about missing scripts• Update authorizations and revise scripts as needed• Mail welcome packets home to families• Managing Caseload Spreadsheet• Contacting Districts about issues with IEP’s, access to kids, and access to IEP’s• Entering ESID Numbers in Authorizations with iCentral (Billing)• Confirm STAC1 is correct with IEP (Billing)• Tracking STAC-1s with spreadsheet from CPSE PortalOffice• Assist office staff in resolving problems in day to day issues regarding educational programming• Educational training as needed• Assisting in Audiology and Assistive Technology• manage incoming phone calls• Managing electronic signatures for all employees • Disseminate current staff list• Other duties as assigned by Case Manager• Creating and updating office SOPsPreschool Evaluations:• Enter children into iCentral• Send paperwork to family to complete for psychologist • Send paperwork to primary doctor to complete (medical request)• Enter child onto Preschool Evaluation Spreadsheet and update as needed• Process report once evaluation is completed (send to family, county, and district) Office/Physical Space:• Maintain office standards (sanitizing, office orders, shred bin, trash, etc)• Maintain the provider room (stock paper, staples, tape, etc)• responsible for maintaining and responding to multiple email domains• Other office maintenance task as needed

Audiology Clinic- Answer incoming phone calls, and direct to the appropriate person- Assist all incoming people, and resolve problems.-Assist patients and employees with questions and problems & determine the correct resolution.-Assist in management of clinic schedule, including making patient appointments, scheduling-Hearing Aid Reps as needed, giving proper time for appointments- Keep Blue Print and the schedule up to date and accurate with all patient information and communications- Follow up with patients regarding rescheduling cancelled evaluations.-Send letters of confirmation, required release forms, brochures and all other documents for appointments- Prepare paperwork necessary for scheduled clinic patient file prior to appointment- Collect payment for invoices at the time of the appointment when necessary.- Compile and distribute all outgoing report and written communications.- Process incoming audiology orders and repairs and document- Other duties as assigned by Office ManagerOffice/Physical Space:- Open and close procedures- Maintain office equipment- Maintain office standards- Office purchasing- MailingEarly Intervention- Maintain NYEIS services spreadsheet.- Enter Audio supplemental evaluations and ABR evaluations - Enter all ABRs into the CHI2 system monthly- Weekly verification of NYEIS spreadsheet for NYEIS authorizations. Audiology & Assistive Technology-Order & manage incoming and outgoing new hearing devices: hearing aids / FM Systems / Baha's to include: ordering, data entry, tracking and invoice approval.- Manage hearing device repairs: incoming & outgoing- Checking in all equipment ordered by entering all data in BluePrint such as warranty dates, colors, etc- Communicate with the Audiologists on patient issues via email and chart notes.Aurora/CHAP- Work collaboratively with outreach director of Aurora of CNY.- Manage incoming referrals for the CHAP Programs.- Prepare patient charts and necessary paperwork.

•Open store (disarm security system, count money drawers, money in safe, pull daily/weekly numbers, etc)•Sales and Service Leader•Put up company’s visual programs and resources•Flexing product based on brand merchandising expectations and performances•Back of house and replenishment•Marketing and windows•All product operations: signage, markdowns, shipment, damages, defectives, mismates, retickets and training of each operation•New flow mapping, product planning and placement•Product knowledge and trend analysis•Creating culture of engagement and high performance through development and coaching of Brand Associates• close store (arm security system, count money drawers, money in safe, pull daily/weekly numbers for next day, etc)

•Actively engage in self-development•Take pride in the brand, product, store and team to deliver great shopping experience for our customers•Model and teach service behaviors in support of an inclusive, engaged store culture that inspires others to achieve success•Assist other Brand Associates through leading by example and teaching•Hit daily/weekly/monthly goals•Use Standard Operating Procedures with consistency•Operate as self-motivated and problem solve independently, and as a team

•helping customers understand our products compared to competitors •create customer / store relationship by utilizing sale promotions of products they are interested in•influence customers by offering different styles, fits, fabrics and washes of different products •contribute to daily/weekly/monthly goals •maintain store standards by replenishing stock, cleaning surfaces, and sweeping when needed•set an example for other associates to create a great customer experience