Ashley Keating Email & Phone Number

Greenville, South Carolina

• Manages the implementation of the Cloud Voice service, acting as a primary point of contact for all parties involved with the project
• Establishes project plans
• Coordinates and schedules all resources
• Manages the budget so there are no overages for the customer
• Conducts client design review calls to finalize provisioning requirements
• Maintains and documents client call flows and user configurations including final revisions

Greenville, SC

• Identify and isolate network faults, notify and dispatch the appropriate field personnel and keep management updated on network jeopardy situations.
• Perform diagnostics and maintenance functions to resolve problems remotely
• Coordinate with all internal departments to resolve any network related issue.
• Train entry-level technicians to a basic understanding of the network
• Responsible for identifying and implementing new products impacting voice translations
• Work with many different departments on processes and formulating ideas into action plans

Greenville SC

• Attracted potential customers by answering product and service questions and suggested information about other products and services
• Resolved product or service problems by clarifying the customer’s complaint;determined the cause of the problem; selected and explained the best solution to solve the problem
• Maintained financial accounts by processing customer adjustments
• Fielded technical support calls from customers on Voice and Data related issues
• Troubleshot and repaired trouble tickets in a timely manner by rerouting around the network issues.
• Drilled down to root cause of trouble and resolved or dispatched case

Bachelor Of Science In Business Administration, Management Information Systems, General

Activities and Societies: Delta Sigma Pi, Student Alumni Association

Pmp

Taking Classes that will aide in passing the PMP exam

Icnt And Ccna, Passed

• Introduction to Cisco Networking ( ICNT); Greenville Tech Buck Mickel Center • Interconnecting Cisco Network Devices (CCNA); Greenville.