Ashley Keating Email & Phone Number

Greenville, South Carolina

• Manages the implementation of the Cloud Voice service, acting as a primary point of contact for all parties involved with the project• Establishes project plans• Coordinates and schedules all resources • Manages the budget so there are no overages for the customer• Conducts client design review calls to finalize provisioning requirements• Maintains and documents client call flows and user configurations including final revisions• Validates LOAs, CSRs and Client DID list• Works with carriers to clear rejections and discrepancies• Remotely supports turn up• Tests all ported numbers and call flows• Provides troubleshooting assistance remotely • Administers real time client changes for users and Call Flows• Schedule training directly with clients

Greenville, Sc

• Identify and isolate network faults, notify and dispatch the appropriate field personnel and keep management updated on network jeopardy situations.• Perform diagnostics and maintenance functions to resolve problems remotely• Coordinate with all internal departments to resolve any network related issue.• Train entry-level technicians to a basic understanding of the network• Responsible for identifying and implementing new products impacting voice translations• Work with many different departments on processes and formulating ideas into action plans• Work with developers to ensure the proper tools are created/upgraded in best possible way for Voice Translations• Responsible for creating a process plan related to Voice Translations, implementing solutions, and quantifying/tracking any potential impacts on orders

Greenville Sc

• Attracted potential customers by answering product and service questions and suggested information about other products and services• Resolved product or service problems by clarifying the customer’s complaint ;determined the cause of the problem; selected and explained the best solution to solve the problem• Maintained financial accounts by processing customer adjustments• Fielded technical support calls from customers on Voice and Data related issues• Troubleshot and repaired trouble tickets in a timely manner by rerouting around the network issues.• Drilled down to root cause of trouble and resolved or dispatched case• Prepared and submitted orders for changes to existing service using TBS/MSS

Bachelor Of Science In Business Administration, Management Information Systems, General

Activities and Societies: Delta Sigma Pi, Student Alumni Association

Pmp

Taking Classes that will aide in passing the PMP exam

Icnt And Ccna, Passed

• Introduction to Cisco Networking ( ICNT); Greenville Tech Buck Mickel Center • Interconnecting Cisco Network Devices (CCNA); Greenville.